Rigo Hotel

Santa Rosa , , 166 Rua Olavo Bilac (Show on Map)


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Summary of reviewsRigo Hotel consistently garners positive reviews for several key aspects. Its exceptional location is particularly lauded, positioned conveniently close to the bus station and city center, yet situated on a quiet street. This strategic positioning facilitates easy access to transportation, restaurants, stores and attractions, making it a favored choice for many travelers.

The hotel's breakfast offerings are another high point with guests frequently praising the variety and quality of the options available. Standout items such as scrambled eggs, cheese bread and the inclusion of lactose-free options and fresh fruits contribute to a superb breakfast experience. While there are occasional mentions of limited choices, the overall consensus remains highly favorable.

Room cleanliness and comfort are prominently highlighted. The rooms are described as spacious, clean and well-lit, often featuring balconies that enhance the atmosphere. Although some rooms could benefit from updates and renovations, the overall impression is positive, thanks to the thorough maintenance and good service provided.

The cleanliness of the hotel extends beyond the rooms with guests appreciating the high standards maintained throughout the property. Efficient cleaning staff ensure that linens and accommodations are spotless, fostering a welcoming and comfortable environment.

The hotel staff receive universal acclaim for their attentiveness and friendliness. From the reception team to the housekeepers, every member demonstrates a commitment to exceptional service, significantly enhancing the guest experience.

However, some areas require improvement. The Wi-Fi service is often criticized for its slow speed and unreliable connectivity, particularly on higher floors. Similarly, the double beds, which are sometimes two single beds placed together, can be uncomfortable. Parking, while generally adequate, could benefit from more covered spaces.

In summary, Rigo Hotel stands out for its prime location, excellent breakfast, clean and comfortable rooms and outstanding staff service. Despite minor drawbacks concerning Wi-Fi and some bed arrangements, it remains a highly recommended option for visitors seeking convenience and quality during their stay.
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Room Types
Standard Single Room This single room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.

Standard Double Room This double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.

Deluxe Single Room This air-conditioned single room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.

Deluxe Room The spacious double room offers air conditioning, a minibar, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Suite The spacious suite features air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a shower. The unit has 1 bed.

Standard Double Room This double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.

Deluxe Room The spacious double room features air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a shower. The unit has 1 bed.

Guest Reviews
8.0
Very Good
Location
Rigo Hotel boasts an exceptional location, widely praised by its guests for being strategically placed right in front of the bus station and within close proximity to the city center. This central positioning ensures ease of transportation and access to various stores, restaurants and key attractions, making it a convenient choice for visitors. The hotel is described as being situated on a quiet street, providing a peaceful stay despite its central location. Cleanliness and service at the Rigo Hotel are also frequently noted with the staff being commendable for their attentiveness and friendliness. Guests appreciate the comfort of the rooms as well as the quality of the breakfast served. Overall, Rigo Hotel's prime location, excellent service and clean facilities make it a reliable and highly recommended option for those visiting the area.

Breakfast
The breakfast at Rigo Hotel consistently receives high praise from its guests. Many highlight the delicious and varied options available with some describing it as top-notch, superb and complete. Certain guests were impressed by the availability of lactose-free options and fresh fruits with the scrambled eggs and cheese bread particularly standing out. The coffee also receives frequent commendation for its quality. Several reviews mention the breakfast being ample and very well-served, adding to the overall positive experience.

However, not all reviews were glowing. Some guests found the breakfast offerings to be too simple or fair with a few specifically noting a lack of eggs as a downside. Despite these less favorable comments, the majority of reviews lean positively, especially appreciating the clean environment and excellent service from the hotel staff. The combination of a satisfying breakfast and a prime location makes Rigo Hotel a commendable choice for travelers.

Rooms
At the Rigo Hotel, the rooms offer a spacious and comfortable stay with many guests noting the ample natural lighting and cleanliness. Each room benefits from a pleasant and airy atmosphere, often complemented by a balcony for an extra touch of relaxation. Despite their simplicity, the rooms are praised for being cozy and suitable, providing good service and cleanliness.

There are, however, a few areas that could use improvement. Some rooms are outdated and would benefit from a renovation to address minor deteriorations and maintenance issues, especially in the bathrooms. The air conditioning system does not always function properly and while some rooms have a minibar, this amenity is not available in all units. Additionally, the double beds in some rooms are simply two single beds placed side by side, which can be uncomfortable due to the gap between them.

Despite these drawbacks, the hotel is well-maintained and its older charm does not detract significantly from the overall experience. The large rooms, equipped with hot showers and the appealing view from the balconies contribute to a pleasant stay. For those who don't mind some simple accommodations with good maintenance, Rigo Hotel holds promise for future visits.

Beds
Guests at Rigo Hotel generally find the beds to be comfortable with many mentioning the beds and pillows providing a good night's sleep. The bedding is often highlighted as being very clean with clean and white sheets and duvets receiving positive notes. However, some visitors have pointed out that the double beds are often two single beds pushed together, which can be less comfortable. There are also mentions of small bed sizes and one or two comments regarding an uncomfortable mattress and cigarette smells. Despite these occasional negatives, the consensus points towards a generally comfortable sleeping experience.

Cleanliness
During my recent stay at Rigo Hotel, I was pleasantly surprised by the exceptionally high standards of cleanliness maintained throughout the property. The rooms were consistently described as clean organized and even airy, offering a comfortable environment for guests. Many reviewers highlighted the efficiency of the cleaning staff, ensuring that linens and accommodations remained spotless. Despite a few comments regarding minor issues such as dusty furniture or a clogged bathroom drain, the overall sentiment towards cleanliness was overwhelmingly positive. Clean, fragrant sheets and a well-kept atmosphere contributed to a pleasant experience, further enhanced by clean rooms and organized spaces. Additionally, while a few guests noted concerns such as poor internet access and a lack of amenities like mini-fridges and hairdryers, the commitment to cleanliness at Rigo Hotel was evident and appreciated by many.

Staff
During my stay at Rigo Hotel, I was particularly impressed by the stellar performance of the staff. The reception team was both polite and efficient, offering excellent assistance and support with a friendly attitude. Courteous and attentive professionals were a recurring theme, providing great service and accommodation throughout my visit.

The concierge proved to be very helpful and the front desk team stood out for their accommodating nature. The housekeepers maintained a high standard of cleanliness, complemented by the overall well-managed and well-maintained environment of the hotel.

Whether interacting with the attentive waiters or the day personnel, I found the team to be always willing to help and sympathetic. This dedication to high-quality service and helpfulness made my experience at Rigo Hotel truly exceptional.

Wi-Fi
While Rigo Hotel has many strengths, the Wi-Fi service appears to require some attention. Several guests have noted challenges with internet connectivity, citing issues such as low speed, frequent disconnections and unreliable access, particularly on higher floors like the 7th. Some even mentioned that the internet service could benefit from a significant overhaul to meet expectations. Despite this, the hotel does offer internet connectivity, albeit with varying degrees of reliability. For those planning a stay, it might be worth considering if constant and fast internet is crucial for your visit.

Parking
Rigo Hotel offers a mix of parking options to suit different needs. Guests can enjoy the convenience of private parking, which is not charged separately from their stay. The hotel boasts a big parking area, including a spacious garage, providing ample space for vehicles. Despite the lack of covered parking, the large uncovered parking lot ensures plenty of room. While some guests noted the need for additional parking and mentioned rotating parking arrangements, the hotel generally accommodates vehicles well. Whether opting for the own parking or utilizing the extensive garage, most guests found parking at Rigo Hotel satisfactory.


No, Rigo Hotel doesn't have any pool.

No, a spa isn't available at Rigo Hotel.

Yes, Rigo Hotel welcomes dogs.

Yes, parking facilities are available at Rigo Hotel.

No, Rigo Hotel doesn't have a gym.

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