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Summary of reviewsHotel Cruz Divinópolis presents a strong option for travelers, particularly those seeking value for money, given its prime location in the heart of Divinópolis. Guests frequently praise its convenient proximity to bars, restaurants, shops and places of interest, emphasizing that everything needed is within walking distance. This central placement facilitates easy exploration of the city without the necessity of a car, making it ideal for both business and leisure travelers.
A standout feature is the staff, who are often described as polite, attentive and helpful with special mentions for exemplary employees like Mr. Geraldo and Paulo. The friendly and warm reception service also garners positive comments, contributing significantly to the guests' overall satisfaction.
Breakfast at the hotel has mixed reviews. While some guests enjoyed the fresh French bread, boiled eggs and generally good quality food, cleanliness of the dining area, utensils and the presentation need improvement. The lack of variety and inconsistent replenishment during breakfast time are also highlighted as areas for enhancement.
Rooms offer comfort in terms of spaciousness and amenities. Air conditioning and good showers are some of the positive aspects mentioned. However, significant issues with cleanliness and maintenance, such as mold, dirt, stained linens and outdated furniture, detract from the overall experience. Noise from common areas and other rooms is another noted concern.
Cleanliness across the hotel remains a significant issue, extending to rooms, common areas and dining spaces. The hotel's parking facilities are criticized for being tight, disorganized and often over-crowded, adding to guest discomfort. Safety concerns and high costs are additional negative feedback points regarding parking.
For family stays, the hotel shows potential but suffers from several points needing attention like noise management and proper upkeep of guest facilities. Comfort levels of beds also vary with many appreciating the softness and comfort of certain mattresses, while others point out issues like dirty bedding and the discomfort caused by combining single beds to form doubles.
Wi-Fi quality is another area needing improvement, as guests frequently encounter unstable and weak connections. While there are moments of good performance, they are sporadic.
Overall, Hotel Cruz Divinópolis excels in terms of its strategic location, friendly staff and cost-effective pricing. However, significant improvements in cleanliness, room maintenance, parking management and breakfast service are necessary to heighten the guest experience fully. Despite these drawbacks, the hotel's core offerings and central location make it a viable option for budget-conscious travelers.
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