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Summary of reviewsHotel Hayat Hills offers a unique location for visitors seeking a peaceful retreat away from the city's hustle and bustle. Nestled on a hill, it provides a serene and budget-friendly environment ideal for relaxation. While its elevated position may pose access challenges for some, the views from the hillside are an appealing feature for many guests. The distance from central attractions is a trade-off for tranquility and affordability, which suits younger travelers willing to compromise on luxury for value.
The standout feature of Hotel Hayat Hills is its dedicated staff, consistently praised for their friendliness and exceptional service. Guests appreciate the warm hospitality and seamless communication, especially in English, provided by the staff, including individuals like Ms. Medine. Their commitment to ensuring a pleasant stay significantly enhances the guest experience and leaves a lasting positive impression.
However, the hotel struggles with several issues that detract from its overall appeal. Rooms, although cozy, require significant updates due to outdated conditions and cleanliness problems. The infrastructure frequently falls short, with reports of cleanliness lapses, strange smells, and maintenance issues such as broken amenities and missing features. The beds have been another source of discomfort, with worn-out mattresses and low, squeaky frames impacting restful sleep.
Despite these challenges, the staff's dedication and the peaceful location offer potential for improvement. Addressing cleanliness and investing in room updates could transform the guest experience, making Hotel Hayat Hills a more inviting destination for travelers seeking both affordability and tranquility.
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