5-Star HotelLocated on a hill with panoramic views of Fes, this hotel provides a blend of modern comfort and traditional Moroccan design. It features a pool, spa, and offers a luxurious stay with a focus on exceptional service.
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Summary of reviews related to the '5 Star' categoryLes Mérinides has received mixed reviews regarding its five-star rating and facilities. While some guests appreciate the hotel's excellent location, offering a breathtaking view of the medina and the whole of Fes, many others feel it falls short of the five-star standard. Common points of dissatisfaction include the quality of the service and the state of the bathrooms with some guests expressing disappointment in the reception staff's lack of cooperation.
The hotel is described by some as resembling a three-star establishment rather than a five-star one. Specific mentions were made of the breakfast quality not meeting expectations and an overall need for a refresh to restore its former glory. Despite these areas for improvement, other guests have highlighted the friendly and helpful nature of the staff, emphasizing the potential of this hotel. Overall, while there is a lot of praise for the magnificent views and some aspects of staff service, there's a clear consensus that significant improvements are necessary for Les Mérinides to meet the high standards of a five-star hotel.
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