4-Star AparthotelPart of the Wyndham collection, this resort offers a reliable standard of quality and service. With well-appointed accommodations and various amenities, it ensures a comfortable and enjoyable stay.
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Summary of reviews related to the '4 Star' categoryThe Balkan Jewel Resort, Trademark Collection by Wyndham, has received mixed reviews regarding its four-star rating, facilities and services. Guests have pointed out that the hotel's rating does not accurately reflect its actual standards. Common criticisms highlight outdated furniture, less-than-clean conditions and cracked bathrooms that fall short of four-star quality.
Many reviewers noted that the facilities, including small saunas and steam baths, don't meet the expected standards of a four-star establishment. The overall cleanliness, from towels to the bathroom, has room for improvement with some guests encountering mould and towels with hairs.
The quality of service also seems to fall short with guests mentioning the attitude of the restaurant staff as unrepresentative of a four-star standard. Additionally, the food quality did not meet the expected level for a hotel of this rating. The hotel’s overall maintenance and amenities were also flagged, including discrepancies between advertised and available features like cable TV.
In summary, while the resort carries a four-star rating, multiple aspects such as service, cleanliness and overall facilities suggest it aligns more closely with a three-star experience. The resort has potential but requires significant improvements to meet the advertised four-star standard.
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