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Summary of reviewsNestled conveniently in Provo, Best Western Plus Provo University Inn is widely praised for its prime location close to Brigham Young University, making it an ideal choice for university visitors and event attendees. The property's setting offers easy access to conference centers, shopping areas, dining options and features magnificent views of the surrounding mountain range, significantly enhancing the overall guest experience.
The breakfast offerings at the hotel are another highlight with many guests appreciating the variety and quality of options available, including scrambled eggs, sausage, waffles and continental items. While some guests have noted occasional issues such as overcooked eggs or insufficiently stocked items, the consensus is that the breakfast provides a satisfying and hearty start to the day.
Rooms at Best Western Plus Provo University Inn generally receive high marks for cleanliness and comfort. Guests commend the spacious, well-appointed rooms with comfortable mattresses and pillows. Despite some minor maintenance issues and occasional reports of cleanliness concerns during extended stays, the overall feedback indicates that the rooms are pleasant and provide a satisfactory level of comfort.
The cleanliness of the hotel is mostly praised with many guests highlighting clean, comfortable and spacious rooms. However, some reviews point to areas needing improvement, such as dirty carpets and stained bathtubs. The hotel benefits from more consistent housekeeping, particularly regarding carpets and upholstery, but the general condition of the rooms contributes positively to the guest experience.
The staff at the hotel also receive commendable praise for their professionalism and warmth. Politeness, helpfulness and a welcoming demeanor are common themes in guest reviews with particular mentions of front desk employees like Eddie and manager Tracey for their outstanding service. While there are occasional concerns about booking efficiency and area information, the overall theme of friendly and helpful service significantly enhances the guest experience.
Lastly, the beds are a standout feature, frequently described as exceptionally comfortable. Both the beds and pillows provide a restful night's sleep, contributing to the overall positive experience. Although a few guests found the beds a bit firm, the majority praise the quality and comfort, making the hotel a recommended choice for a pleasant stay.
Overall, Best Western Plus Provo University Inn offers a convenient and comfortable stay with its excellent location, hearty breakfast, spacious and clean rooms and friendly staff, ensuring a positive and enjoyable visit for most guests.
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