4-Star HotelThe Apollo Hotel offers classic decor and features an on-site Brasserie for breakfast, lunch and dinner, plus Vespers, which includes a dinner spot with a great bar area. There is also an indoor pool and a health club. The front desk is open day and night, and the staff can offer concierge services.
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Summary of reviews related to the '4 Star' categoryLocated conveniently close to the hospital in Basingstoke, Apollo Hotel offers an experience that's a step above standard travel lodge or premier inn establishments. While advertised as a four-star hotel, there are mixed sentiments about its true star rating, with some guests perceiving a disconnect between their expectations and what was experienced.
The hotel appears to be in need of some tender loving care, as many aspects from the corridors to the guest rooms, including studio suites, show signs of aging. Despite the clean rooms, the tired mattresses, carpets, and kettles hint at a need for updating. The bathroom facilities didn't quite meet the anticipated standards of a four-star hotel, reflecting a similar sentiment about the overall accommodations.
Nevertheless, the hotel's central location allows easy access to the city's offerings, and guests can conveniently hail taxis to explore surrounding areas. The staff's lack of engagement and limited knowledge were noted, suggesting room for improvement in service delivery. Additionally, while breakfast options were perceived as limited and lacking professional presentation, the proximity to local amenities could offer alternative dining choices.
Overall, Apollo Hotel holds potential to better align its services and facilities with its four-star designation, prompting some guests to suggest it should even be rated five stars compared to other local hotels.
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