5-Star HotelSummary of reviews related to the '5 Star' categoryHacienda Xcanatun, Angsana Heritage Collection is a stunning five-star luxury hotel that has received exceptional reviews from its guests. The hotel boasts of fabulous facilities and extraordinary services that are definitely worth the price. Guests have described their stay as superb, allowing them to escape to another time and experience complete luxury with superb service. The rooms are spacious and well located close to a great pool area. The only disappointment is the poor concierge service reported by some. The hotel is an ideal location for a weekend getaway or a memorable birthday celebration. One guest described their stay as simply fantastic and would recommend it to anyone. The hotel's refurbishment has transformed the hacienda into a stunning luxury property with a beautiful garden, excellent restaurant and atmospheric ambience. The staff is knowledgeable and provides excellent customer service, making it an unforgettable experience. The only area for improvement is the service level, which fell short of some guests' expectations. Despite this, most guests have described their stay as perfect, an unforgettable oasis and their favorite place in Merida. Hacienda Xcanatun, Angsana Heritage Collection is a must-visit hotel in Merida, according to its guests and promises to offer a spectacular and exceptional service that is highly recommended.
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