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Summary of reviewsIbis Imperatriz is praised for its prime location, conveniently near the airport and key city attractions such as shopping malls, restaurants and the scenic riverside, making it an excellent choice for both short and extended stays. Guests appreciate the hotel's clean, spacious rooms with comfortable beds and modern amenities, which contribute to a pleasant overall experience. Daily cleaning services maintain high standards of hygiene, although some areas, particularly bathrooms and communal spaces, could benefit from more consistent cleanliness.
The breakfast experience receives mixed feedback. Many guests enjoy the tasty and varied offerings, alongside the polite service, but issues like insufficient food replenishment and cleanliness occasionally detract from the experience. Similarly, dinner is noted for its good variety and fair pricing, but sometimes suffers from inadequate portions and cold food.
The hotel staff are frequently praised for their courteous and helpful nature, making the check-in and overall stay comfortable and enjoyable. However, inconsistencies in service quality and occasional lapses are noted.
Wi-Fi and parking present mixed experiences. While some guests find the internet service reliable, others face connectivity issues. Parking is appreciated for its security and availability, but the small and cramped garage can be challenging to navigate.
Comfortable and well-maintained beds are a highlight, though issues with outdated and stained linens occasionally arise.
As a three-star hotel, ibis Imperatriz offers a solid cost-benefit ratio. It is particularly well-suited for business travelers, thanks to its comfortable facilities and workspaces. The hotel is also noted for its accessibility features, including ramps and adapted rooms, though some maintenance improvements could enhance overall guest satisfaction.
Overall, ibis Imperatriz provides a pleasant and convenient stay, particularly for its location and comfort with some areas offering room for improvement.
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