4-Star HotelSummary of reviews related to the '4 Star' categoryEast Palace Hotel, while advertised as a 4-star establishment, receives mixed reviews regarding its facilities and services. The common sentiment among guests is that the hotel barely meets the criteria of a 3-star hotel with many pointing out that it feels more like a 2-star experience. Key issues raised include poor breakfast offerings, lack of brewed coffee and substandard restaurant service. Guests have noted the presence of cold pasta and cheap sausage for breakfast, which they found disappointing for a hotel of this supposed caliber.
Cleanliness and modernity are areas that some guests have positively acknowledged, though these points alone do not seem sufficient to align with the expectations of a 4-star rating. There are complaints about the quality of linens and towels with reports of holes and stains that detract from the supposed luxury.
Despite the shortcomings, service quality received mixed feedback with some guests appreciating the good quality service, though this does not appear consistent. As a result, if travelers seek a true 4-star experience, they might find the East Palace Hotel falling short of their expectations. Improvements in breakfast quality and better maintenance of amenities would be necessary for the hotel to meet its advertised rating. Overall, it appears that the hotel may offer a decent stay for a basic 3-star experience, but not a true 4-star one.
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