Hotels in Aqmola

Boutique Hotel Traditional

Hotel in Astana

9.1

Excellent

From $75

$

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Boutique-style Hotel

Hotel for Honeymoon

Family Friendly Hotel

Ibis Astana

Hotel in Astana

7.4

Good

From $49

$

Info Summary of reviewsIbis Astana is highly regarded for its strategic location, making it easily accessible and close to key attractions such as the US Embassy, Astana Mall and picturesque riverside parks. The proximity to Triathlon Park and various cafes and shops adds to its appeal. Guests appreciate the clean, warm rooms and consider the hotel a good value for money, especially given the friendly and courteous staff, smooth check-in/check-out processes and adequate parking facilities.

The breakfast at Ibis Astana generally satisfies many guests with its excellent variety, including delicious items like croissants, yogurt and scrambled eggs upon request. However, there are mixed reviews with some guests finding the breakfast options simple or insufficient and citing occasional food shortages, especially during peak times.

Dinner experiences are similarly varied. While many find the restaurant's à la carte menu delicious and appreciate the convenience of the downstairs cafe, some guests feel the quality falls short with a few likening it to less appealing cafeteria food.

Room accommodation at Ibis Astana is generally positive with clean and comfortable spaces praised for good sound insulation and excellent Wi-Fi reception. However, room sizes can be inconsistent and some maintenance issues such as ineffective air conditioning, broken lamps and worn furnishings detract from the overall experience. Despite these issues, the hotel offers a quiet and cozy environment with some rooms providing beautiful city views.

Cleanliness standards are mostly commendable with many guests noting the tidy rooms and efficient housekeeping staff. However, occasional lapses such as dirty showers and dusty surfaces are reported, often due to the policy of cleaning rooms only upon request.

The hotel staff are frequently noted for their friendliness, attentiveness and helpfulness, contributing significantly to the positive guest experience. While there are occasional mentions of uncooperative staff members, the overall feedback remains positive with particular praise for the reception team and the friendly atmosphere at the lobby bar.

Wi-Fi at Ibis Astana is reliable with strong connections suitable for both work and leisure, though some guests experience slower speeds during peak hours in the evening.

The beds are often highlighted for their comfort and cleanliness, contributing to a restful stay. Although some single beds are perceived as narrow, the overall bedding experience is highly satisfactory.

For business travelers, Ibis Astana offers professional conference rooms, ample desk space and supportive staff, making it a convenient choice. The hotel's overall facilities, including the business center and excellent breakfast options, ensure a productive and comfortable stay.

In summary, Ibis Astana stands out for its strategic location, friendly staff and good value, making it a strong choice for both business and leisure travelers despite occasional areas for improvement.
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Business Hotel

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Comfort Hotel Astana

Hotel in Astana

8.7

Very Good

From $63

$

Info Summary of reviewsComfort Hotel Astana has garnered considerable praise for its central and convenient location, making it an excellent choice for both tourists and business travelers. Guests frequently highlight its proximity to key attractions such as Bayterek and Khan Shatyr, as well as its accessibility to various shopping centers, restaurants, cafes, supermarkets, parks and embassies. The hotel's serene environment, coupled with excellent public transport links and reasonable taxi fares, further enhance its appeal.

The hotel's breakfast offerings receive numerous compliments for being hearty and diverse. Guests appreciate the wide range of dishes, from omelets and fresh fruits to national dishes and pastries. The early availability of breakfast and the inclusion of room service are additional positives. Despite some minor critiques regarding variety and price, the consensus is that the breakfast experience is generally satisfying.

Dinner at Comfort Hotel Astana is similarly well-regarded with guests praising the delicious and well-prepared food, 24-hour room service and a diverse menu that includes local Kazakh snacks. While some concerns about price and service speed exist, the overall dining experience is positive with substantial portions and flavorful dishes.

The rooms at the hotel are described as spacious, clean and cozy, equipped with necessary amenities. Comfortable beds and efficient room service contribute to a restful environment. Despite some feedback regarding the need for renovation and small room sizes, the overall sentiment remains positive due to the cleanliness and comfort provided.

Cleanliness is another strong point with guests consistently mentioning the high standards of hygiene maintained throughout the hotel. Rooms and communal areas are described as spotless and well-maintained, though there are occasional mentions of carpet cleanliness and timely cleaning service lapses.

The staff at Comfort Hotel Astana receive high marks for their helpfulness, friendliness and professionalism. Reception staff are particularly noted for their efficiency and warm welcome, making the overall service experience smooth and pleasant. The team’s ability to assist promptly with requests and their proficiency in English further add to the hotel's positive reputation.

Wi-Fi connectivity at the hotel is generally praised for being good, stable and fast, though some guests report weak or unstable connections, particularly in the rooms. Despite these inconsistencies, the overall internet experience is positive for many guests.

The spa facilities, including a Finnish sauna, hammam and steam room, are commended for providing a relaxing experience. Despite some minor maintenance issues and occasional service lapses, the spa area is well-maintained and often quiet, allowing for a tranquil experience.

The gym, though small, is described as cozy and well-equipped, providing a satisfactory workout experience. Guests appreciate the convenience of having gym access included in their stay.

Parking facilities at the hotel are praised for being private, spacious and conveniently located. Free parking is available with ample options ensuring that finding a spot is typically not an issue, though there are occasional mentions of full parking slots.

Families find Comfort Hotel Astana accommodating with amenities like folding beds for children, large family beds and activities for kids adding to the hotel's appeal. Despite minor challenges like the entrance door and issues with extended stays, the hotel is generally seen as an ideal destination for a calm family vacation.

In summary, Comfort Hotel Astana offers a well-rounded and convenient stay with a central location, a positive dining experience, comfortable rooms, high cleanliness standards and exceptional service. While there are areas for improvement, the hotel remains a highly recommended choice for a variety of travelers.
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Hotel with Spa

Family Friendly Hotel

Business Hotel

NEOS HOTEL

Hotel in Astana

9.0

Excellent

$

Info Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Wyndham Garden Astana

Hotel in Astana

8.8

Excellent

From $83

$

Info Summary of reviewsThe Wyndham Garden Astana hotel is highly praised for its convenient location, especially for those coming from the airport. The breakfast is a real highlight for guests with many stating that it is delicious, varied and plentiful. The guest reviews of Wyndham Garden Astana praise the hotel's modern and clean rooms. The hotel's overall cleanliness and attention to cleaning were praised with frequent mentions of the cleaning staff and daily cleaning service. Guests of Wyndham Garden Astana have had overwhelmingly positive experiences with the hotel staff. The gym is well-equipped and offers a nice space to exercise. Many found the beds to be incredibly comfortable and cozy with good quality bedding and pillows. Overall, guests were pleased with the comfortable beds at Wyndham Garden Astana. The hotel offers a great value for money and is excellent for a four-star hotel in Astana.
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Hotel with Gym

4-Star Hotel

Hotel Taking Steps Towards Sustainability

AYKUN Hotel by AG Hotels Group

Hotel in Astana

8.7

Very Good

From $73

$

Info Summary of reviewsAYKUN Hotel by AG Hotels Group in Astana earns high marks from guests, particularly highlighting its convenient, central location. The hotel places visitors effortlessly near major attractions such as the Botanical Garden, Khan Shatyr and plenty of shops and restaurants, making it suitable for both leisure and business stays. The proximity to essential amenities and transportation further amplifies its appeal.

The breakfast experience at the hotel is generally well-received, known for its quality and diverse buffet selection that includes national cuisine options. The atmosphere during breakfast is quiet and pleasant and guests enjoy the coffee varieties, though some suggest expanding the selection and ensuring consistent availability.

Dinner at the hotel also enjoys positive feedback with the restaurant offering tasty and reasonably-priced meals with generous portions. The 24/7 bar and first-floor café, along with numerous nearby dining options, provide flexibility and convenience for dining experiences.

The rooms are widely praised for their spaciousness, cleanliness and cozy ambiance. Despite occasional remarks about firm mattresses and occasional unremarkable views, the rooms are comfortable and well-maintained, equipped with all necessary amenities such as fresh towels, kettles and bottled water. Bathrooms are notable for their cleanliness and size, some featuring luxurious touches like massage bathtubs and jacuzzis.

Cleanliness is a standout feature of AYKUN Hotel with guests consistently highlighting the spotless condition of rooms and common areas. The diligent housekeeping staff ensures a tidy and pleasant environment throughout the stay.

The hotel's staff receive glowing reviews for their helpfulness, professionalism and friendliness. Many guests commend individual staff members for exceptional service, noting the harmony and efficiency of the team, particularly during breakfast service.

Wi-Fi at the hotel presents a mixed bag with many finding it fast and stable, yet others experiencing intermittent connectivity issues. Nonetheless, the hotel appears responsive to resolving these concerns.

The spa facilities, while small, are appreciated for cleanliness and the range of services, including complimentary daily sauna sessions and commendable massage therapies. Issues like poor water pressure are noted but don't significantly detract from the overall positive spa experience.

Private parking is another convenience appreciated by guests with secure and monitored spaces available, despite the parking area being described as small.

Families find the hotel accommodating with spacious rooms and additional beds making it a comfortable choice for those traveling with children. Thoughtful touches like complimentary birthday cakes further enhance the family-friendly atmosphere.

The comfort of the beds is frequently praised with guests enjoying the luxurious feel of king-size options and fresh, crisp linens. While the firmness of the mattresses suits many, it might be too firm for some.

Overall, AYKUN Hotel by AG Hotels Group generally lives up to its 4-star rating, offering luxurious accommodations and good service at an affordable price, though some minor inconsistencies suggest areas for improvement. Despite these, the hotel remains a popular choice for its comfort, convenience and value for money.
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Hotel with Spa

Family Friendly Hotel

Business Hotel

Beijing Palace Soluxe Hotel Astana

Hotel in Astana

8.1

Very Good

From $118

$

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Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Park House

Hotel in Barmashino

8.1

Very Good

From $94

$

Info Summary of reviewsPark House, nestled within a picturesque pine forest, is celebrated for its enchanting location, providing a serene retreat for nature lovers. Guests frequently laud its superb placement, which offers stunning views of the mountains, lakes and woods, particularly from the hotel's fifth-floor restaurant terrace. The proximity to Lake Shchuchye, just a brief walk away and the hotel's clean, well-maintained grounds enhance the tranquil experience, perfect for activities like hiking, cycling and scenic strolls.

The breakfast at Park House is generally well-received, praised for its rich, diverse buffet with hearty and light options to suit various tastes. Some guests noted occasional inconsistencies, but the majority enjoy a delicious and satisfying start to their day. Dinner at the Terrace restaurant also earns high marks for tasty, reasonably priced cuisine and quick service, despite some reports of long waits and occasional quality issues.

Guest rooms at Park House offer a mix of experiences. Most visitors commend the rooms for their cleanliness, beautiful views and tasteful decoration with all necessary amenities. However, some found the rooms small and occasionally poorly heated or lit with deluxe options receiving higher praise for their spaciousness and comfort. The diligent cleaning staff contribute significantly to maintaining high cleanliness standards throughout the hotel.

The hotel staff are largely recognized for their politeness and attentiveness, significantly enhancing guest experiences. While some noted inconsistencies in service, particularly at reception and in the breakfast restaurant, the overall sentiment is positive. The Wi-Fi service is appreciated for its good speed and reliability, adding to the convenience of modern amenities.

The spa and pool facilities receive mixed reviews. While visitors enjoy amenities like the plunge pool, sauna and hammam, some comment on occasional closures, service disruptions and additional costs. The outdoor heated pool, despite being on the smaller side, is frequently praised for its warmth and cleanliness, making it a favorite for relaxation.

Parking at Park House is generally convenient with ample, free parking available, though some guests found the parking lot a bit small. For families, the hotel is an excellent choice, offering spacious suites, a children's playground, a kids' menu and various activities to keep children entertained.

Overall, Park House is recognized as a cozy, comfortable destination with magical surroundings and a peaceful atmosphere, ideal for a relaxing escape. The positive reviews notably highlight the beautiful location, good breakfast, attentive staff and clean, inviting accommodations. Despite some minor drawbacks, most guests have a pleasant and memorable stay.
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Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Inn OZZ Astana

Hotel in Astana

9.0

Excellent

From $39

$

Info Summary of reviewsInn OZZ Astana is a well-regarded hotel that excels in providing a comfortable and convenient stay for its guests. Located strategically near essential amenities like shops, banks, supermarkets and a shopping center, it offers easy access to public transport and taxi services. While slightly distant from the city center, the major attractions are just a short drive away, making it a practical choice for embassy visits and local sightseeing. Parking space availability and numerous nearby dining options further enhance the hotel's appeal.

The hotel's breakfast experience receives mixed reviews with many guests appreciating its delicious and satisfying variety despite some finding it modest and repetitive. The dinner service in the onsite restaurant is seen as a pleasant experience thanks to its cozy atmosphere and freshly cooked meals, although occasional critiques about the menu variety exist. Nevertheless, reasonable prices and several dining options within the vicinity compensate for these shortcomings.

Comfort and cleanliness are standout features at Inn OZZ Astana. The rooms, though sometimes smaller, are clean, stylish and equipped with modern amenities. Large, comfortable beds with orthopedic mattresses ensure a restful sleep, while thoughtful interiors and soft bathrobes add to the cozy atmosphere. Despite minor issues with air conditioning or TV, the overall impression is one of comfort and cleanliness, making guests feel at home.

The staff at Inn OZZ Astana are often praised for their friendliness, politeness and readiness to assist with any needs, contributing significantly to the hotel's welcoming environment. Although there are occasional reports of unresponsiveness, the general consensus points to a dedicated and competent team that enhances the guest experience.

Wi-Fi service at the hotel, however, receives mixed feedback due to inconsistent connectivity and sometimes weak signals in certain rooms. Despite this, the overall quality of stay, bolstered by excellent beds, cleanliness and supportive staff, makes Inn OZZ Astana a recommended choice for travelers seeking a comfortable and well-situated hotel in the area.
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Hotel for Honeymoon

Family Friendly Hotel

Cheap Hotel

Kazzhol Hotel Astana

Hotel in Astana

8.4

Very Good

From $69

$

Info Categories

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

MirOtel Hotel

Hotel in Astana

8.7

Very Good

$

Info Summary of reviewsMirOtel Hotel receives abundant praise for various aspects that make it an appealing choice for travelers. Located strategically in a quiet yet central neighborhood, the hotel offers convenient access to major attractions, including the U.S. Embassy, the Palace of Peace and the National Museum of the Republic of Kazakhstan. Guests value the tranquil environment paired with the proximity to city highways, supermarkets and parks, ensuring a hassle-free and comfortable stay.

Guests frequently commend the breakfast offerings for their variety and tastiness, often characterizing them as delicious, satisfying and diverse enough to cater to different preferences. The buffet features a wide selection of dishes such as omelettes, sausages, porridge, yogurts, nuts, sweets and coffee, adding to a positive start to the day. Though some point out minor issues like repetitive options over multiple days, the overall reception is favorable. Likewise, dinner experiences are generally praised for delicious food and good service, though a few note high lobby bar prices and a lack of variety in dining options within the hotel.

The hotel's rooms are consistently lauded for their spaciousness, cleanliness and modern amenities, which include heated bathroom floors, comfortable mattresses, bathrobes, slippers, hairdryers and ironing facilities. Guests appreciate the well-maintained rooms and comfortable ambiance, making MirOtel a recommended choice for those seeking restful accommodation. Despite minor inconveniences like room cleaning every three days and occasional issues with key card magnets, the overall environment is quiet and conducive to relaxation.

Cleanliness is a standout feature at MirOtel with guests frequently noting the immaculate conditions and recently renovated facilities. The daily room cleaning, cozy ambiance and new equipment contribute to a positive experience. Minor negative feedback includes occasional odors and less appealing construction site views, but these issues are overshadowed by the hotel's general upkeep and tidiness.

The staff at MirOtel Hotel are celebrated for their exceptional friendliness, professionalism and willingness to assist. The welcoming and attentive nature of the reception team enhances the overall guest experience with many appreciating their dedication and quick problem-solving abilities. These qualities help create a pleasant and stress-free atmosphere, earning heartfelt thanks from visitors.

While the hotel offers free Wi-Fi, the quality is mixed. Some guests report good connectivity in public areas, while others experience weak and unstable signals in rooms, leading to frustration. Given the inconsistency, Wi-Fi service at the hotel may not meet the expectations of all guests.

Parking at MirOtel is generally hassle-free with available spaces and enhanced safety due to a well-lit entrance. However, guests sometimes feel a lack of information about parking options and note a fee for usage. Despite these minor drawbacks, parking is typical for the area and can be secured upon request.

Lastly, the comfortable beds and high-quality bedding contribute significantly to guests’ positive experiences. Visitors frequently highlight the comfort, size and cleanliness of the beds as major factors for restful sleep. This, coupled with the hotel's accommodating nature regarding late checkouts, enhances the overall impression.

MirOtel Hotel effectively balances comfort, cleanliness and strategic location, making it a great choice for both leisure and business travelers. While it sometimes falls short of four-star expectations, it still offers a commendable experience, enhanced by friendly staff, delicious breakfasts and spacious, well-equipped rooms. Overall, it stands out as an excellent option for a comfortable and convenient stay in Kazakhstan.
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Hotel for Honeymoon

Hotel with Free Wi-Fi

Business Hotel

Mini-Hotel Pulsar

Hotel in Astana

8.7

Very Good

From $34

$

Info Summary of reviewsMini-Hotel Pulsar enjoys a strategically advantageous location, particularly beneficial for visitors to the US Embassy in Astana. Its proximity, just a short 3-5 minute walk to the embassy, makes it an excellent choice for visa applicants. The hotel is also well-positioned near significant city landmarks like the Hazret Sultan Mosque, National Museum and the Palace of Peace and Reconciliation, enhancing its appeal for tourists. Easy access to the city center and efficient transportation options, including a nearby bus stop, solidify its reputation as a convenient and value-for-money option for travelers.

The breakfast offerings at Mini-Hotel Pulsar have garnered positive feedback for being hearty, delicious and freshly prepared. Although breakfast is not included in the accommodation cost and must be requested separately, guests appreciate the quality of the meals, particularly the omelets and home-cooked dishes. The friendly and accommodating staff enhance the dining experience, catering even to late risers. While some guests suggested adding more variety, such as vegetables, the overall sentiment reflects satisfaction with this reasonably priced breakfast option.

Rooms at Mini-Hotel Pulsar are praised for their spaciousness, cleanliness and coziness. Equipped with essential amenities like refrigerators, microwaves, kettles, TVs and various toiletries, the rooms provide a homely atmosphere. Guests enjoy the comfortable mattresses and the convenience of hot water with good pressure, as well as the availability of an iron and hair dryer. Despite some concerns about thin walls and occasional noise, the rooms are generally viewed as offering a reliable and comfortable stay, well-prepared for check-in.

Cleanliness is a standout feature at Mini-Hotel Pulsar with frequent mentions of the impeccable condition of the rooms. The hotel maintains high standards of cleanliness with daily wet cleaning and regular linen and towel changes. This commitment to a tidy environment extends to the hotel's common areas, contributing to an overall sense of comfort and hygiene.

The exceptional staff at Mini-Hotel Pulsar receive consistent praise for their hospitality and responsiveness. Guests highlight the staff's attentiveness, friendliness and professional competence. Specific mentions of staff members like Gulnara, Zaman and Gulmira emphasize the warm and accommodating service that enhances the guest experience. The pleasant and polite atmosphere created by the staff encourages repeat visits from satisfied guests.

While the hotel's wi-fi service generally receives positive feedback for its reliability and speed, there are occasional mentions of weak signals and the need for improved coverage throughout the hotel. Nevertheless, most guests find the internet service satisfactory for their needs.

The parking facility at Mini-Hotel Pulsar is well-regarded, offering free and convenient on-site parking. The small but secure parking lot provides peace of mind for those traveling by car and the helpful transfer assistance is an added bonus.

Guests often commend the comfort and cleanliness of the beds with most finding the mattresses firm and supportive. Despite some remarks about single mattresses on double beds and occasional issues with worn-out mattresses, the overall consensus is that the beds contribute positively to a comfortable stay at Mini-Hotel Pulsar.

In summary, Mini-Hotel Pulsar is a highly recommended choice for visitors to Astana, offering an excellent location, comfortable and clean accommodations, a hearty breakfast and exceptional staff service, all contributing to a pleasant and well-rounded stay.
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Hotel with Free Wi-Fi

Hotel with Parking

Family Friendly Hotel

Park Inn by Radisson Hotel Astana

Hotel in Astana

8.4

Very Good

From $90

$

Info Summary of reviewsThe Park Inn by Radisson Hotel in Astana is frequently praised for its prime and strategic location. Guests admire its central position on the border of the right and left bank, making city attractions easily accessible. Proximity to cafes, shops, a supermarket and significant city landmarks enhances its appeal. Free parking and nearby leisure spots like the embankment and park add to the convenience, despite minor issues related to temporary road closures.

Breakfast at the hotel receives appreciation for its delicious offerings, good variety and the friendly, helpful staff. However, there's room for improvement regarding the variety and freshness of menu items with some guests noting the selection can feel monotonous and average. While many guests find the breakfast satisfying, including it in the room rate could potentially enhance guest satisfaction.

Dining at the hotel's restaurant, especially dinner, is often commended for its delicious and reasonably priced meals. The food quality and room service are highlighted positively, though there are occasional suggestions for improving the bar's beer selection and staff availability.

The rooms are a standout feature, noted for their spaciousness, cleanliness and modern, beautiful design. Guests find them cozy and quiet with excellent sound insulation and a well-maintained state. Despite minor maintenance issues, the overall comfort and modern appearance contribute positively to the guest experience.

Cleanliness throughout the hotel is generally well-regarded with many guests emphasizing the neat, fresh environment and spotless rooms. Complaints are relatively minor, involving issues like carpet cleanliness, occasional dustiness and some maintenance oversights. Nonetheless, the housekeeping staff's friendliness and attention to detail in daily cleaning help maintain a positive impression.

Staff at the Park Inn by Radisson Hotel Astana garner significant praise for their friendliness and efficiency. The front desk and reception teams are frequently commended for their professionalism and attentiveness with specific staff members receiving acknowledgments for exceptional service. While minor instances of unfriendliness or slow service are noted, these seem to be exceptions.

The Wi-Fi services receive mixed feedback with some guests encountering issues like low speeds and unreliable connections. Addressing these concerns could enhance the overall stay experience.

Lastly, the beds generally receive favorable reviews for their comfort and cleanliness, contributing to a restful sleep experience. A few guests mention issues like bed stability or minor imperfections in mattresses and sheets, but overall, the bedding quality supports a comfortable stay.

In summary, the Park Inn by Radisson Hotel Astana offers a highly advantageous location, comfortable and modern rooms, friendly and efficient service and enjoyable dining experiences. While some aspects like breakfast variety, Wi-Fi reliability and minor cleanliness issues could benefit from attention, the overall reception is overwhelmingly positive, making it a practical and comfortable choice for visitors to Astana.
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Hotel for Honeymoon

Family Friendly Hotel

Hotel near Nightlife Spots

Elite Apart-Hotel

Hotel in Astana

8.8

Excellent

From $58

$

Info Summary of reviewsElite Apart-Hotel in Nur-Sultan (Astana) is exceedingly praised for its advantageous central location, making it a top choice for both tourists and business travelers. Frequent visitors appreciate its proximity to important landmarks and a variety of shops, cafes and restaurants, all within walking distance. The hotel’s prime positioning across from the US Embassy and other major attractions such as the national museum and the Presidential Park adds immense value. Guests also enjoy stunning views from rooms, particularly those on higher floors overlooking the city’s business center and parks.

Accommodations at Elite Apart-Hotel combine comfort with modern amenities, featuring spacious, clean rooms often equipped with fully functional kitchens and smart home systems. Amenities like heated floors, washing machines and large beds are commonly praised. The modern décor and intelligently designed layouts, including separate bedroom and kitchen areas, are especially loved by families. Visitors generally find their rooms well-maintained and aesthetically pleasing, contributing to a luxurious atmosphere.

The breakfast options delight many guests with on-site cafes serving a variety of breakfast choices. While breakfast is not included in the stay, the hotel offers a pleasant buffet option and breakfast services like room delivery have been highlighted as particularly convenient.

Cleanliness, though receiving mixed reviews, often garners positive feedback for well-kept rooms and clean bedding. However, some guests have noted inconsistencies in housekeeping, pointing out occasional lapses such as unclean common areas and infrequent room cleaning.

Customer service shines brightly at Elite Apart-Hotel with staff frequently complimented for their friendliness, attentiveness and professionalism. The reception team stands out for their efficiency and responsive service, ensuring a seamless guest experience. Moreover, the Wi-Fi at the hotel is mostly regarded as reliable and fast, which adds to the convenience for guests needing internet access for work or leisure.

Parking options are ample, including paid multi-level and underground parking, though guests sometimes face challenges with availability and convenience of parking spaces. Nonetheless, parking generally does not pose a significant issue.

Families find the hotel particularly accommodating with comfortable rooms and thoughtful provisions for children, making it a suitable choice for family vacations. The overall environment and amenities cater well to both children and adults.

While many guests report comfortable beds contributing to restful sleep, a few have noted dissatisfaction with certain mattresses and bed conditions, suggesting an area for improvement.

Though some aspects of the service fall short of the advertised four-star standard, such as occasional delays in room cleaning and issues with basic supplies, the overall sentiment remains positive. Elite Apart-Hotel’s blend of modern luxury, excellent location and appealing amenities make it a desirable choice for travelers seeking a stylish and comfortable stay in Nur-Sultan.

In summary, Elite Apart-Hotel delivers a high-value experience with its strategic location, modern and comfortable accommodations, friendly staff and a range of convenient amenities, making it a memorable choice for visitors to Nur-Sultan.
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Family Friendly Hotel

Hotel with Free Wi-Fi

4-Star Hotel

Jumbaktas Astana Hotel

Hotel in Astana

8.5

Very Good

From $79

$

Info Categories

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Алатау

Hotel in Shchuchinsk

8.5

Very Good

$

Info Summary of reviews'Алатау' offers an idyllic retreat in a serene forest setting by Lake Shchuchye with its picturesque surroundings and peaceful ambiance frequently lauded by guests. The hotel's proximity to the lake and mountainside enhances its appeal, offering stunning lake views and convenient access to a private beach. Guests particularly appreciate the intimate size and cozy atmosphere, which is perfect for leisurely walks and ensuring a safe environment for families with children.

Dining experiences at 'Алатау' are consistently praised with breakfast on the terrace being a highlight. Guests commend the delicious, well-cooked food, which includes a variety of homemade dishes. The quality and taste of the three daily meals are notable with staff accommodating early departures by preparing breakfasts to-go.

The rooms at 'Алатау' receive favorable reviews for their cleanliness, comfort and spaciousness. Equipped with essentials such as bathrobes, slippers and toiletries, the rooms offer a cozy environment with comfortable beds and beautiful interiors. Regular praise is given for the fresh renovations and charming decor, despite minor suggestions for added amenities.

Visitors frequently commend the hotel's high standards of cleanliness, from the rooms to common areas and the clean beach. Attentive housekeeping, although occasionally inconsistent, along with friendly and courteous staff, contribute to a welcoming environment. Many guests highlight the staff's helpful and unobtrusive service, enhancing the overall pleasant experience at 'Алатау.'

While the wifi is praised for its quality where available, the limited coverage to the lobby and first floor can be inconvenient. Nevertheless, 'Алатау' remains a top destination for families seeking a peaceful and picturesque getaway. Despite the lack of air conditioning and minor service issues, the overwhelming positive feedback underscores 'Алатау' as a delightful retreat with its beautiful views, serene environment and excellent hospitality.
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Family Friendly Hotel

Hotel for Honeymoon

Romantic Hotel

Hampton By Hilton Astana Triumphal Arch

Hotel in Astana

8.5

Very Good

From $71

$

Info Summary of reviewsHampton By Hilton Astana Triumphal Arch comes highly recommended, primarily for its outstanding and convenient location. Situated just 15-20 minutes from the airport and close to the Expo Center, Mega shopping center and the Botanical Garden, it caters well to both business and leisure travelers. The modern and secure surroundings, along with easy access to shops, restaurants and bus stops, add to the positive experience.

The breakfast at the hotel is praised for its taste and variety, offering a diverse buffet with fresh waffles and aromatic coffee, though some guests suggest enhancements for more variety and fresher items. The dinner options receive mixed reviews; while tasty, the limited menu and early closing time lead guests to explore nearby cafes and restaurants for more diverse dining experiences.

Rooms are celebrated for their cleanliness and comfort, despite being somewhat small. They are well-kept with snow-white bed linens, comfortable beds and practical furnishings like an iron and ironing board. Some minor maintenance issues and soundproofing problems have been noted, but the overall feedback on room quality is very positive.

Cleanliness extends beyond the rooms to the entire hotel, contributing to a tidy and inviting atmosphere. The staff's friendliness, helpfulness and professionalism significantly enhance the guest experience, making check-ins smooth and accommodating various requests efficiently.

Guests have access to free Wi-Fi throughout the hotel, including the gym. However, Wi-Fi performance can be inconsistent, especially in the rooms. Parking is generally secure and convenient, though the lot can be small at times.

The hotel is considered suitable for families, offering cozy rooms and comfortable beds. While there are some minor inconveniences, families appreciate the good value for money and the hotel's overall friendliness. The comfortable beds are particularly highlighted, contributing to a good sleeping experience for most guests.

For business travelers, the hotel's location in the business center and its facilities, including a convenient lobby for meetings, make it an excellent choice. The hotel operates effectively within its three-star rating, often surpassing guest expectations with its commendable facilities and services. It also caters well to guests with disabilities, ensuring accessibility and easy access to key areas.

In summary, Hampton By Hilton Astana Triumphal Arch provides a clean, comfortable and well-located option for a variety of travelers, making it a highly recommended choice for both business and leisure stays.
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Family Friendly Hotel

Business Hotel

Hotel with Parking

Акку

Hotel in Astana

8.0

Very Good

$

Info Summary of reviewsThe hotel 'Акку' in Astana is frequently commended for its prime location, which offers picturesque waterfront views and convenient access to central attractions, parks, transportation links and a host of nearby amenities. Guests appreciate the serene yet accessible environment, making it an ideal base for exploring the city.

Rooms at 'Акку' are highlighted for being clean, bright and spacious, often described as offering excellent value for money. They come well-equipped with essential amenities like a kettle, cups and a mini fridge and the semi-suite rooms are especially noted for their generous space and dual bathrooms. The overall cleanliness of the hotel is a standout feature, consistently receiving positive remarks and contributing to a warm and welcoming atmosphere.

The staff at 'Акку' are generally seen as polite, friendly and helpful with particular shout-outs to reception and restaurant employees like Anastasia. Although there are occasional comments about unfriendly encounters, the prevailing impression is one of commendable hospitality that enhances the guest experience.

Beds at the hotel are lauded for their comfort, providing guests with a supportive and pleasant sleeping experience despite a few isolated issues. Lastly, the breakfast situation presents a mixed picture: while the quality of the food and the fruit selection receive praise, there are some criticisms regarding its modest offerings and the additional costs for certain items.

In summary, 'Акку' offers a compelling stay with its prime location, spacious and clean rooms, friendly staff and comfortable beds. While improvements could be made in the breakfast service, the overall experience remains highly positive for most guests.
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Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Hotel Duman

Hotel in Astana

8.1

Very Good

From $68

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Info Summary of reviewsHotel Duman enjoys a prime city-center location, earning widespread praise for its proximity to key attractions, public transportation and vibrant dining and shopping options, making it a top choice for both business and leisure travelers. Guests often laud the hotel's spacious and comfortable rooms, noting the beautiful city views and soundproof interiors which contribute to a relaxing stay.

The breakfast offerings at Hotel Duman receive generally positive feedback. Guests appreciate the hearty and varied buffet, the option for room delivery and the attentive breakfast staff. Although there are areas for improvement, such as the need for more variety and better food warmers, the overall breakfast experience is satisfying.

Dining at the hotel is a mixed experience with many guests enjoying delicious and filling meals and the polite service at the lobby bar. However, there are occasional complaints about service delays and food mix-ups, indicating room for improvement in restaurant efficiency.

When it comes to cleanliness, the feedback is somewhat mixed but leans towards the positive. Many guests find the rooms to be clean and comfortable with daily housekeeping maintaining standards. Nevertheless, some inconsistencies in room cleanliness and maintenance issues, such as worn-out furniture and smell, have been noted.

The hotel's staff often receive high marks for their friendliness, attentiveness and efficiency. Although there are occasional critiques regarding unresponsive service or miscommunication, the overall sentiment is that the staff are accommodating and willing to assist.

Wi-Fi service at Hotel Duman is generally reliable with many guests noting strong in-room connectivity. However, some reports of weak or slow internet indicate inconsistencies in service quality.

Hotel Duman’s spa facilities are well-received with numerous guests enjoying the sauna, hammam and pool. Despite some noted maintenance issues like the need for more thorough clean-ups, the spa remains a popular feature.

The gym is praised for its good equipment and accessibility, though some guests mention occasional closures and the lack of amenities like towels.

The hotel's swimming pool is a favorite among guests, particularly families, who appreciate its size and clean water. However, overcrowding and inconsistent water temperatures are occasional issues and the pool being part of a public sports center sometimes affects the experience.

Hotel Duman is particularly recommended for families, thanks to its child-friendly amenities such as a children's oceanarium, water park and nearby recreational parks. The environment caters well to young guests, ensuring a memorable stay for families.

The comfort of the beds at Hotel Duman is frequently highlighted with many guests praising the spacious and cozy sleep experience. However, there are sporadic complaints about bed quality, pointing to occasional wobbly or sagging mattresses.

Overall, Hotel Duman offers an appealing stay with its excellent location, hospitable staff and family-friendly amenities, despite some areas needing attention regarding maintenance and service consistency.
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