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Summary of reviewsHylands Hotel enjoys a prime location in Coventry, praised for its proximity to the train station, city center and key attractions like Warwick University and the War Memorial Park. The convenience of free parking adds to the appeal for both business and leisure travelers, ensuring easy access to major roads and motorways.
Breakfast options are limited, often non-existent and there is confusion due to unclear information on booking websites. Guests are generally advised to bring their own non-perishable food as no on-site breakfast is available.
The hotel's bar provides a pleasant space for guests to unwind with a drink and while there's an attached Indian restaurant known for quality food, it's currently closed, resulting in no available on-site dining options for dinner. Guests are recommended to opt for takeaway or nearby alternatives.
Rooms at Hylands Hotel are a mixed bag. Some guests find them spacious and comfortable with big, comfy beds, but many reviews point out significant issues with cleanliness, maintenance and overall room conditions. Common complaints include dirty carpets, moldy bathrooms, unpleasant odors and outdated décor, leading to a generalized need for thorough refurbishment and enhanced housekeeping standards.
Cleanliness is consistently noted as a significant problem with numerous reviews highlighting issues like stained carpets, mold and unpleasant odors. These maintenance problems extend to public areas, which are often described as filthy and smelly.
Despite these issues, the staff at Hylands Hotel receive generally positive feedback. Many guests appreciate the friendliness and helpfulness of the staff with standout mentions of individuals like Nigel, Ramy and Karol who go above and beyond to assist. However, there are occasional reports of unhelpful or rude staff members, which can spoil the experience for some guests.
The free wifi service is appreciated when it works well, although there are mixed reviews about its reliability and speed. Despite these inconsistencies, some guests still view their stays positively.
Parking is another advantage with ample free spaces available, making it convenient for guests, especially those with larger vehicles. There are some concerns about vehicle safety and specific logistical issues, but overall, guests find the parking facilities beneficial.
Not ideal for families, the hotel has seen guests express concerns over safety and disturbances at night, affecting their children’s sleep. Issues related to room availability and size add to the discomfort. Despite this, some family rooms have been noted as warm and clean.
Bed comfort at the hotel is similarly varied—some guests praise the comfortable beds and clean linen, while others report issues such as broken bed bases, uncomfortable mattresses and cleanliness concerns including bed bugs and mold.
Hylands Hotel is pet-friendly with a nearby dog park being a standout feature for guests traveling with pets. However, hygiene issues related to pet odors and disturbances from barking are noted downsides.
In summary, Hylands Hotel offers a convenient location and friendly staff with free parking and pet-friendly policies. However, significant improvements are needed in terms of cleanliness, room maintenance and breakfast availability to elevate the overall guest experience.
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