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Summary of reviewsRed Roof Inn Rochester - Henrietta receives generally positive reviews for its location, which is highly praised for its strategic placement near major highways like I-90 and 390 and its proximity to various food options, shopping malls and the Rochester Institute of Technology. This makes it an appealing choice for both visitors and business travelers alike, offering a great combination of accessibility and nearby amenities.
The rooms enjoy a mixed reception. Guests appreciate the quiet location, spacious rooms, comfortable beds and convenient features like early check-in and newly updated interiors. However, significant cleanliness and maintenance issues were repeatedly reported. Some rooms had unpleasant odors, signs of roaches and bed bugs and other cleanliness concerns including stained linens, dirty carpets and broken fixtures. Despite these issues, a few guests found their rooms clean and well-kept upon arrival.
When it comes to cleanliness, the hotel unfortunately falls short, as described by many guests. The negative feedback emphasized extremely dirty rooms, unclean bathrooms, stained sheets and a general lack of maintenance both inside the rooms and in the common areas. The presence of insects and an unpleasant smell were common complaints.
In contrast, the hotel's staff receive widespread acclaim for their friendly and professional demeanor. The front desk team in particular is often described as amazingly courteous and competent, providing a smooth check-in process and attentive service. The helpfulness and warm attitude of the staff, including the manager, significantly enhance the overall guest experience despite a few less favorable comments.
Beds at the Red Roof Inn Rochester - Henrietta also earned considerable praise for comfort with many guests highlighting the clean, soft and inviting nature of the bedding. However, there were some concerns over the condition of the mattresses and bed linens, which some found to be old and stained.
In essence, while the Red Roof Inn Rochester - Henrietta boasts an excellent location and commendable staff service, issues with cleanliness and room maintenance present areas that need urgent attention. The comfort of the beds stands out as a notable positive among the mixed reviews.
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