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Summary of reviewsRed Roof Inn Rochester - Airport is strategically located, offering guests easy access to the airport and nearby attractions, making it a popular choice for travelers seeking convenience, particularly those with pets. Despite mixed reviews, many guests appreciate the reasonable pricing and the hotel’s dog-friendly policy, commenting positively on its location as an appealing spot for a short stay.
The rooms are often praised for their spaciousness and cleanliness, with effective heating providing warmth during colder nights. Although some guests report minor issues with maintenance, such as stained tubs, missing trash cans, and uncomfortable mattresses, the rooms generally offer good value for money, contributing to a positive short-term lodging experience.
Cleanliness feedback is varied, with a significant number of guests indicating improvement is needed. Common concerns involve stained linens, dirty bathrooms, and outdated amenities, suggesting a need for comprehensive maintenance and better cleaning practices. While some rooms initially smell like bleach, indicating cleaning efforts, persistent dirt and rust issues overshadow these positives.
The staff receives commendable feedback, often described as friendly, accommodating, and helpful, particularly the front desk personnel and night clerk. Their welcoming demeanor and attentiveness largely enhance the guest experience, despite occasional remarks about staff being unavailable or rude.
Beds receive mixed reviews, with some guests appreciating the large and comfortable mattresses, while others report dissatisfaction with bedding quality. Issues like broken beds and noticeable springs indicate inconsistencies in comfort and cleanliness, highlighting areas for improvement to ensure guest satisfaction. Overall, the Red Roof Inn Rochester - Airport is favored for its convenient location and reasonable pricing, with friendly staff contributing positively, albeit room cleanliness and bed quality call for attention.
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