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Summary of reviewsThe Royal Hotel by Greene King Inns, set in a prime central location in Ross-On-Wye, stands out for breathtaking views over the River Wye and convenient access to the town's historical sites, shops and restaurants. Guests appreciate the serene and historically charming setting with available on-site parking bolstering its appeal as a regional hub.
The breakfast experience is extensively lauded with various hot and cold options, freshly prepared dishes and friendly staff, particularly Carol and Sally, contributing to a delightful start to the day. Minor service timing issues were noted but did not detract from overall satisfaction. Dinner receives similar praise for quality, taste and generous portions, enhanced by a cozy ambiance and efficient service, especially on the terrace. Certain menu items and the dining room decor garnered some critique, yet the overall dining experience remains positive.
Rooms are generally spacious, comfortable and clean with many offering scenic views. Guests appreciate the amenities and high comfort levels although some rooms appear tired and in need of refurbishment. Despite occasional issues like creaky floorboards and temperature control, the staff's helpfulness and the hotel's excellent location create a comfortable stay.
Cleanliness is consistently praised, maintaining a spotlessly clean and well-maintained environment, although tired-looking decor was noted by some. The staff are highly commended for their friendliness and efficiency, contributing to a welcoming atmosphere from check-in to housekeeping.
Wi-Fi service is an area with mixed reviews. While some found it adequate, many reported weak signals and intermittent connectivity, causing frustration for those requiring reliable internet access.
The hotel also caters well to families with practical accommodations and a welcoming atmosphere. Separate rooms within family suites and a generous garden space add to the appeal, though additional family-friendly features would be appreciated. The friendly and helpful staff enhance the overall family experience.
Bed comfort receives primarily positive feedback with many describing the beds as comfortable or very comfy, though a few experienced inconsistencies in comfort levels related to mattress firmness and bedding.
As a three-star establishment housed in a historic building, the Royal Hotel combines great value, character and a lively pub atmosphere. Despite certain age-related quirks like outdated decor and lack of air conditioning, the hotel's charm and service lead many to consider a return stay, making it a practical choice for those seeking a hospitable and historically rich accommodation with a cozy ambiance.
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