4-Star HotelThe hotel features an outdoor swimming pool and a gym, providing recreational options for guests. It is also praised for its strategic location, making it easy to explore Kota Kinabalu.
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Summary of reviews related to the '4 Star' categoryHorizon Hotel presents itself as a four-star establishment, attracting guests with the promise of premium amenities and a high-quality atmosphere. Many guests describe the service experience as fitting for a four-star hotel, appreciated for its professionalism and attentiveness. The amenities available also contribute to delivering a four-star experience, enhancing the comfort and convenience of the stay.
However, several reviews indicate a decline in maintenance and upkeep, which detracts from its four-star status. Some guests have noted that the rooms appear worn and dated with the overall condition of the facilities not aligning with the expectations set by a four-star rating. There are also mentions of limited choices and disappointing aspects related to the facilities, prompting some guests to compare the experience to that of a three-star hotel.
While Horizon Hotel aims to deliver a four-star atmosphere and service, the lack of proper maintenance and updates to the property suggests a need for improvement to fully meet and sustain the four-star standard.
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