4-Star HotelSummary of reviews related to the '4 Star' categoryDespite being advertised as a 4-star superior hotel, Luna Club Hotel Yoga & Spa often fell short of guest expectations. Reviewers commonly felt that the hotel did not live up to its 4-star rating, attributing this to various shortcomings. Key issues included worn-out establishments, musty smells and generally dated and shabby conditions. The absence of small amenities and lack of comprehensive air conditioning were other points of criticism.
The food quality received consistent negative feedback with several guests comparing it unfavorably to other 4-star hotels. Dining options lacked variety, leaving some guests dissatisfied. Room service was also reported as lacking and the overall cleanliness, such as unswept floors upon arrival, did not meet the high standards expected from a 4-star establishment.
However, there were some positive mentions such as the junior suite, which was deemed worth considering and the hotel offering excellent value for money given the many additional extras and small touches available. It's important to note that 90% of the facilities were shared with a 3-star hotel, which may have contributed to perceptions of it falling short of a true 4-star experience.
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