Caxias Thermas Hotel receives mixed feedback regarding its pool area. Guests frequently praise the pool, highlighting its warmth and exceptional relaxation qualities. The location of the hotel is deemed great and the pool is often described as wonderful and delightful. Visitors appreciate the hotel's pet-friendly policy and commend the overall security, staff attention and cleanliness of the facilities.
However, there are critiques as well. Some guests feel the pool is too small and occasionally dirty with suggestions for improvements in the pool area. There's a noted concern about the pool's exposure with recommendations for adding a privacy hedge. Additionally, some found the pool to be cold or closed during their stay. Despite these drawbacks, the pool remains a notable feature for many visitors.