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Summary of reviewsHotel Balneario La Hermida receives glowing reviews for its spectacular location within the Picos de Europa and Hermida Gorge. Guests consistently highlight the stunning natural surroundings, breathtaking views and numerous nearby hiking trails, making it an ideal destination for nature lovers and those seeking tranquility. The presence of thermal caves and outdoor hot springs further enhances the unique appeal of this hotel.
The breakfast service at the hotel is another standout feature, praised for its extensive, varied and delicious offerings. Guests appreciate the attentive and helpful staff, as well as the elegant dining environment that enhances the overall experience. The breakfast is frequently mentioned as one of the highlights of the stay, alongside the spa facilities.
Dinner at the hotel garners a mix of reviews, though many guests commend the quality of food and attentive service. Some standout dishes are noted, such as the beef cheeks and cod. However, feedback on inconsistency in food quality and limited menu variety suggests room for improvement in the dining options.
Rooms at Hotel Balneario La Hermida are frequently described as spacious, comfortable and clean. Guests appreciate the lovely décor and cozy environment, but many indicate that the facilities are outdated and could benefit from modernization. Issues like poor maintenance and insufficient lighting were mentioned, highlighting a need for renovation.
Cleanliness receives mixed reviews. While the rooms are generally well-maintained, the spa and communal areas require better upkeep. Some concerns include grime on glass panes, moldy curtains and general maintenance issues, indicating that improvements in these areas would significantly enhance guest satisfaction.
The hotel's staff are lauded for their friendliness, professionalism and attentive service, particularly in the dining and spa areas. Although occasional lapses occurred, the majority of guests felt warmly welcomed and appreciated the personal care provided by the employees.
The Wi-Fi service, however, is a notable downside with frequent complaints about weak and unreliable internet connectivity. This issue is particularly troubling given the poor 4G signal in the area, making it a significant inconvenience for guests needing reliable internet access.
The spa is a major attraction with guests enjoying the variety of thermal baths and the relaxing environment. The scenic location and professional spa staff further elevate the experience, despite some noting that the facilities require renovation and better maintenance.
The pool facilities receive positive feedback, especially the outdoor thermal pools, which are described as beautiful and enjoyable year-round. Some maintenance and cleanliness issues were mentioned, particularly with the indoor pool, but overall the pools contribute positively to the guest experience.
Parking at the hotel is generally convenient with both indoor and outdoor options available at no cost. However, the parking area could benefit from designated spots for hotel guests and better provision of luggage carts.
For families, the hotel provides a welcoming environment with kid-friendly amenities and spacious family rooms. Although the spa can get crowded and could benefit from family-specific hours, the surrounding environment offers plenty of activities suitable for children.
In summary, Hotel Balneario La Hermida excels in its natural beauty, friendly staff and relaxing amenities, though it could improve in terms of modernizing its facilities, maintaining cleanliness and enhancing its Wi-Fi service.
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