Accessible HotelThis hotel is listed as offering accessible facilities.
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Summary of reviews related to the 'Accessible' categoryThe Holiday Inn Express Canterbury by IHG offers a generally accessible experience for guests traveling by car, particularly for those on overnight stopovers. Its location on a motorway-style road is both convenient and straightforward, though it does require some planning as entrance and exit are limited to one direction. The hotel offers accessible parking, which adds to its ease of use.
However, the physical accessibility within the hotel itself presents mixed reviews. While some guests appreciated the bathroom facilities designed for disabled individuals, including features like handrails and appropriately elevated fixtures, other aspects were less accommodating. Notably, the hotel lacks an elevator, which can pose challenges for guests with mobility issues, especially if their room is not on the ground floor as requested. Rooms designed for disability access were sometimes allocated in inconvenient locations, such as being far from the reception area.
Overall, while the hotel boasts convenience for those traveling by vehicle, it might fall short in fully accommodating guests with significant mobility needs. The absence of a walk-in shower and the presence of occasional obstacles in public areas highlight areas for potential improvement in enhancing accessibility.
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