The Hilton Garden Inn Troy receives a wealth of positive reviews, particularly highlighting its strategic location, breakfast offerings, room quality, cleanliness, and staff service. Situated conveniently for those visiting Rensselaer Polytechnic Institute (RPI) and other local attractions, the hotel's central location is ideal for exploring Troy and nearby areas. Guests appreciate its proximity to essential amenities and ease of access to downtown Troy.
The hotel's breakfast is frequently praised for its delicious taste and high-quality ingredients, offering a satisfying range of options from buffet to made-to-order meals. Even though it is not complimentary, many guests find the breakfast well worth the price. The rooms at the hotel are lauded for their cleanliness, spaciousness, and comfort, with the beds particularly noted for a restful sleep. Despite some suggestions for updates, most guests are satisfied with the pleasant aesthetic of the rooms.
Cleanliness is a notable aspect of the hotel, with many visitors appreciating the tidy environment and comfortable beds. While there are minor areas for improvement—such as room freshness and certain common areas—a majority of guests find the hotel inviting. The staff at Hilton Garden Inn Troy are consistently recognized for their friendliness and helpfulness. From the dining area to check-out, the staff’s accommodating nature enhances the overall guest experience, contributing to a welcoming atmosphere.
Overall, the Hilton Garden Inn Troy is a recommended choice for travelers seeking convenience, a hearty breakfast, comfortable accommodations, and excellent service, with minor improvements in certain areas potentially elevating the guest experience further.
The Best Western PLUS Franklin Square Inn in Troy earns high praise from guests for its exceptional location, outstanding breakfast, well-appointed rooms, meticulous cleanliness, and remarkable staff service. Ideally situated in the heart of Troy near the river, the hotel provides easy access to the vibrant downtown area, local attractions, and event venues, making it a perfect choice for travelers looking to explore or attend events.
Guests frequently commend the hotel’s breakfast, noting a wide variety of high-quality dishes, including pancakes, eggs, and sausages, with options to suit different dietary needs. This impressive breakfast experience is further enhanced by the hotel's proximity to local restaurants.
The rooms are consistently described as clean, spacious, and comfortable, featuring cozy beds and amenities that ensure a restful stay. Recent renovations contribute to a modern and inviting atmosphere throughout the hotel, from the rooms to the communal spaces like the lobby. While a few minor issues were noted, they do not detract from the overall positive experience.
Cleanliness remains a standout feature, with guests repeatedly mentioning the pristine condition of the hotel, complementing its convenient location and secure environment. The staff, particularly those at the front desk, are recognized for their exceptional service, friendliness, and willingness to assist guests with any needs or inquiries. The team’s attentiveness significantly enhances the overall guest experience.
In summary, the Best Western PLUS Franklin Square Inn offers a combination of a prime location, exceptional service, and high-quality accommodations, making it a highly recommended choice for visitors seeking comfort and convenience in Troy.
The Holiday Inn Express & Suites Albany Airport Area - Latham by IHG stands out as a highly recommended accommodation choice for travelers visiting the Albany area, thanks to its strategic location and exceptional service offerings. Situated conveniently near the airport with a shuttle service, and in close proximity to major highways, the hotel provides easy access to local attractions, restaurants, and shopping centers, including the Colonie Center mall. These factors make it ideal for both road trippers and those exploring nearby areas, such as Saratoga Springs.
Guests consistently praise the hotel for its cleanliness, comfort, and modern amenities. The rooms are noted for their spaciousness, cleanliness, and contemporary facilities, including small fridges and microwaves, which all contribute to a comfortable stay. The recent renovations have enhanced the hotel's fresh appeal, with comfortable beds highlighted as a particular delight by many, ensuring a restful night's sleep.
A standout feature in guest reviews is the breakfast service, offering a wide variety of tasty selections from the early morning hours. The generous breakfast spread includes popular items like cheese omelets and cinnamon buns, served with attentive service in a spacious dining area. Families find the hotel particularly accommodating, with spacious rooms and an indoor heated pool that is a favorite for children.
The staff at the hotel receive commendable reviews for their professionalism and friendliness, contributing to a welcoming atmosphere from check-in to breakfast service. The team is noted for being helpful and attentive, often going the extra mile to ensure guests have a pleasant stay. Names such as Michael and Alexandria at the front desk are frequently mentioned for their exceptional service.
The pool and hot tub facilities add to the hotel's allure, providing a clean and relaxing space for both kids and adults to enjoy, with the heated pool being a notable advantage during cooler days. Although there are occasional reports of maintenance issues, the amenities are generally appreciated for enhancing the overall guest experience.
Overall, the Holiday Inn Express & Suites Albany Airport Area - Latham by IHG is highly esteemed for its combination of strategic location, cleanliness, comfort, and excellent service, making it an attractive choice for those visiting the Albany area for both short and extended stays.
Featuring historic charm and a boutique feel, this hotel offers suites and a specific Romance Package, including amenities like chocolate-covered strawberries and champagne, perfect for a special couple's getaway.
Known for having in-room Jacuzzi options, this hotel caters to couples seeking the comfort and romance of a private hot tub experience during their stay.
Part of Hilton's Tapestry Collection, this hotel is expected to offer a more unique and potentially stylish or locally-inspired ambiance compared to standard brands, appealing to couples seeking something different.
A landmark hotel known for its unique architectural features like interior courtyards, offering upscale rooms and suites. It provides amenities like an indoor pool and is mentioned for having private spa tubs available, enhancing the romantic experience.
Mentioned as a romantic hotel with good reviews, it offers spacious suites with full kitchens, providing comfort and convenience for couples, including a wheelchair accessible hot tub and pool.
Baymont by Wyndham Latham Albany Airport is widely appreciated for its prime location near Albany Airport, making it an ideal choice for travelers seeking convenience and value, especially with its shuttle service and attractive long-term parking rates. Guests benefit from clean accommodations, comfortable beds, reliable WiFi access, and friendly staff, contributing to a pleasant stay.
The hotel receives mixed feedback on its breakfast offerings, which primarily consist of items presented in paper bags. While some items are noted as satisfactory, many guests feel the breakfast could benefit from a more varied and substantial spread. The spacious rooms, although comfortable and appreciated for their size, require attention to cleanliness and maintenance, as reviews point to issues like sticky floors and outdated facilities. Soundproofing is also a concern, impacting overall comfort for some guests.
Despite these areas requiring improvement, the cleanliness of the hotel occasionally meets guest expectations, with some noting their rooms were clean and comfortable. However, consistency issues in housekeeping, such as unpleasant odors and signs of wear, highlight the need for enhanced maintenance. The hotel’s staff consistently receives praise for their friendly and accommodating nature, adding to the welcoming atmosphere, while the beds frequently earn positive comments for their comfort, ensuring a restful experience.
In summary, while Baymont by Wyndham Latham Albany Airport offers several appealing features, particularly its location, staff, and bed comfort, improvements in breakfast offerings, room maintenance, and cleanliness would enhance the overall guest experience.
The Albany Plaza Hotel presents a mixed bag of experiences for travelers with notable strengths and significant areas needing improvement. Strategically located near Albany Airport and key city areas, the hotel is highly convenient for both leisure and business travelers, offering easy access to public transport, the city center, shopping areas and a variety of restaurants. Guests appreciate this prime positioning right off the highway, despite some expressing concerns about the cleanliness and safety of the surrounding neighborhood.
Breakfast at the hotel receives mixed reviews. Positive remarks highlight the thoughtful organization during Covid-19, satisfactory options like waffles, coffee, fruits, cereals and beverages. However, many guests find the spread limited, the quality sub-standard and the use of plastic utensils and dim breakfast area unappealing. Issues such as late service and restricted portions were mentioned, leaving room for significant improvement in the breakfast experience.
The rooms are spacious with comfortable beds, which many guests appreciated. However, there are consistent complaints about outdated decor, rundown conditions, cleanliness issues and occasional bug encounters. Several reviews mention dirty carpets, unsanitary bathrooms and unpleasant odors, suggesting a strong need for renovations and updates to meet expected standards.
Cleanliness appears to be a major issue throughout the hotel with frequent reports of dirt, unpleasant odors and generally neglected conditions. Guests have commented on dirty carpets, stained mattresses and unclean bedding with hallways described as dark and dirty. Significant dissatisfaction is noted regarding the overall upkeep and value for money offered by the hotel.
Staff interactions vary widely; many guests praise the friendly and helpful nature of the management, breakfast team and housekeeping. However, numerous complaints about rude and unprofessional behavior, particularly from front desk staff and some night reception personnel, have marred many guests' experiences.
Free Wi-Fi is provided, but connectivity issues are common with many guests experiencing slow speeds and frequent disconnections, disrupting their internet use. Despite being a free feature, it doesn't meet the satisfaction levels expected by many travelers.
Parking feedback is mixed; while the main lot provides some sense of security, the location and condition of the parking area, described as full of potholes and trash, have led to safety concerns. Although parking is generally available, maintenance and management improvements are necessary.
In summary, while the Albany Plaza Hotel offers a convenient location and comfortable beds, significant improvements in cleanliness, room updates, breakfast quality, staff professionalism, Wi-Fi connectivity and parking maintenance are needed to enhance the overall guest experience.
This hotel is mentioned for offering suites equipped with private hot tubs, providing a secluded and luxurious relaxation option for couples. It also features an indoor pool.