The City Lodge Hotel Umhlanga Ridge boasts an impressive pool area that has garnered consistent praise from its guests. The facility itself is described as excellent, providing not only a refreshing swimming experience but also stunning views. Guests appreciate the perfect space next to the pool, which adds to the overall relaxing ambiance. While the pool received overwhelmingly positive comments, it's worth noting that some guests have used it late into the night. Overall, the pool area stands out as a notable highlight of the hotel's amenities, enhancing the stay for visitors seeking both leisure and scenic enjoyment.
The pool at Holiday Inn Express Durban - Umhlanga by IHG, receives mixed reviews from guests. On the positive side, many guests found the pool to be clean, well-maintained and enjoyable, providing a refreshing spot to relax. Families particularly appreciated the pool for its beauty and cleanliness and some visitors even had mini picnics by the poolside, appreciating the relaxing atmosphere.
However, there were several criticisms. A common complaint was the early closing time of the pool, which many felt was too restrictive. The pool area also faced issues with maintenance and cleanliness with remarks about it being under-maintained at times and having cleanliness problems, including dirty toilets in the pool area. Noise from the pool area was another disturbance for some guests. Additionally, the pool’s water was remarked to be cold and it lacked heating, which made night swims less appealing. The size of the pool was also mentioned as being too small to comfortably accommodate all guests and some noted issues with unsteady pool chairs and occasional drunk customers causing disruptions.
Overall, while the pool offers a pleasant and refreshing amenity for guests, there are some operational and maintenance issues that the hotel could address to improve the overall experience.
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