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Summary of reviewsLocated just a minute off the M6 at junction 31, the Macdonald Tickled Trout Hotel benefits from an incredibly convenient, picturesque and serene setting by the River Ribble. Its strategic positioning makes it a favored stopover for travelers and business visitors alike with easy access to key areas in the North West and nearby nature reserves. Guests consistently appreciate the ease of access and the attractive surrounding scenery, along with the well-kept appearance and friendly, helpful staff.
The hotel's breakfast receives predominantly positive feedback with guests praising the quality and variety of the buffet options, including freshly made coffee and delicious items like hash browns and scrambled eggs. The staff's welcoming and attentive nature enhances the breakfast experience, even during busy times. Although occasional dissatisfaction is noted regarding replenishment and pricing, the overall sentiment leans toward a favorable breakfast experience.
Dinner at the hotel garners mixed reviews. While many guests enjoy the quality and preparation of the food, including standout dishes like fish and chips and pizzas, there are recurrent mentions of a limited and overpriced menu, slow service and occasional issues with food quality. The riverside dining setting and the friendly staff add charm, but consistency and better value for money remain areas for improvement.
Room reviews reflect a mix of satisfaction and areas needing attention. Guests frequently commend the spaciousness, comfort and scenic views from the rooms. Comfortable beds and features like walk-in showers enhance the experience. However, dated decor, cleanliness issues and maintenance concerns detract from an otherwise pleasant stay, highlighting the need for refurbishment and better upkeep.
Cleanliness at the hotel also receives mixed reviews. While many guests praise the tidiness and cleanliness of their rooms and communal areas, inconsistent housekeeping practices lead to reports of dust, mould and neglected areas. Improved and more consistent cleaning routines are necessary to elevate the guest experience.
The staff at the Macdonald Tickled Trout Hotel are often described as friendly, helpful and polite, particularly the reception staff who provide efficient and welcoming service. Dining and bar staff also receive commendations for their friendliness. However, there are occasional remarks about slow service and unmotivated staff, indicating the need for consistent service quality across all departments.
WiFi connectivity at the hotel varies with some guests noting a strong and reliable connection, while others experience slow and patchy service, especially at night or in certain areas. Enhanced internet service is necessary to ensure a seamless experience for all guests.
Parking is a strong point for the hotel with ample, secure and free parking spaces available, including EV chargers. Despite occasional congestion and the lack of specific disabled parking spaces, the overall feedback is positive, underscoring the convenience and security of the parking facilities.
For families, the hotel offers comfortable and large family rooms, a welcoming attitude towards children and family-friendly staff, making it an appealing choice for those traveling with young ones. While there are some points for improvement regarding room space and refurbishment, the hotel's convenience and family-oriented environment generally result in positive feedback.
Lastly, the beds at the Macdonald Tickled Trout Hotel receive mixed opinions. Many guests highlight the comfort and size of the beds, describing them as massive and super comfortable. However, some guests report discomfort with hard or uneven mattresses and flat pillows. Despite these varying opinions, a significant number of guests find the beds and rooms clean and well-kept.
Overall, while the Macdonald Tickled Trout Hotel has notable strengths in its location, breakfast quality, staff friendliness and parking convenience, areas such as dinner service, room upkeep, cleanliness consistency, WiFi reliability and bed comfort highlight opportunities for improvement to enhance the guest experience.
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