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Summary of reviewsHoliday Inn Runcorn M56 Junction 12 by IHG, enjoys an outstanding reputation for its strategic and convenient location. Positioned near the M56 motorway, it offers easy access to local attractions such as Cheshire Oaks, Chester Zoo and the village of Frodsham. With free ample parking and a tranquil ambiance despite being close to major roads, it proves to be a favored choice for both business travelers and families attending local events or festivals like Creamfields.
The breakfast at this hotel receives widespread acclaim with guests praising its quality, variety and value. The extensive selection, including gluten-free and non-dairy options, cater to diverse dietary needs. Despite minor criticisms regarding occasional disorganization during busy periods, the friendly staff and efficient service leave a positive impression.
Dinner experiences are a bit more mixed, though many laud the food's taste and presentation. The restaurant and bar offer a pleasant atmosphere and room service is a convenient perk. Some criticisms include slow service and inconsistent food quality with certain dishes underwhelming or expensive. Nonetheless, those who had positive experiences underscore the good range of options and the friendly dining environment.
Rooms at the hotel are generally clean and comfortable, though some guests find them smaller than expected and in need of modernization. Positive points highlight the tidiness, pleasant ambiance and comfortable beds, although there are occasional complaints about noise and maintenance issues. Common areas of the hotel, including the bar and lobby, are appreciated for their cleanliness and welcoming atmosphere.
Cleanliness across the hotel receives positive remarks with many guests commending the well-maintained premises. While there are occasional lapses such as dust or unclean crockery, the overall cleanliness and the staff’s attentiveness help maintain a pleasant environment.
The staff at Holiday Inn Runcorn M56 Junction 12 are frequently praised for their friendliness, helpfulness and professional service. From reception to housekeeping, the team’s commitment to excellent customer service enhances the guest experience, making stays memorable and pleasant.
The provision of free WiFi and secure parking adds to the hotel's convenience with generally positive feedback on the WiFi service though some report moderate connectivity issues. The gym and additional fitness amenities like the pool, steam room and sauna are well-received, providing a quality experience for guests looking to maintain their fitness regimen.
Families find the hotel particularly accommodating with child-friendly amenities and helpful staff that cater well to special needs. Positive family stay experiences are reinforced by good food options and a welcoming atmosphere for all ages.
Beds receive mixed feedback with many guests finding them comfortable and conducive to good sleep, though some report issues with size and firmness. The cleanliness of bed linen is consistently praised, contributing to the overall comfort.
Finally, the hotel is recognized for offering great value for money. It combines affordability with quality service, making it a reliable choice for both leisure and business travelers alike.
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