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Summary of reviewsHoliday Inn Haydock by IHG, garners favorable reviews for several aspects, solidifying its reputation as a prime choice for both leisure and business travelers. Its advantageous location, particularly for attendees of the nearby Haydock Park Racecourse, stands out distinctly. Guests appreciate the ease of access from the M6 motorway, the quiet and serene surroundings despite the proximity to major roads and the ample parking facilities which include electric car charging stations. This accessibility is extended by the hotel's practical amenities and activities geared towards varied needs, from race-goers to families visiting local attractions.
The quality of the rooms receives positive mentions for cleanliness, comfort and spaciousness, featuring modern, well-maintained interiors that offer a restful stay. Practical features like sofa beds and specific ground-floor options add to the convenience. While minor issues related to air conditioning and occasional maintenance needs are noted, overall guest satisfaction remains high regarding room quality.
Breakfast at the hotel is highly commended with descriptors like fabulous, perfect and fantastic frequently used. Guests appreciate the diverse options, quality and the consistently friendly and efficient service from the breakfast staff. Despite occasional chaos during peak times and issues with specific amenities like the toaster or coffee, the breakfast experience generally leaves a strong, positive impression.
Dinner service tends to receive mixed reviews. While some guests applaud the evening meals' quality and the friendly service from restaurant staff, others note long wait times, high prices and limited menu choices. The atmosphere also varies with some guests finding it comfortable and others noting noise and crowds during busy periods.
The hotel's pool and gym facilities are well-regarded, described as clean, modern and well-maintained. Families particularly enjoy the pool and additional amenities like the sauna and jacuzzi add to the leisure experience. Positive feedback extends to the gym with praise for its quality equipment and helpful staff, despite a few comments on its size and operational hours.
Cleanliness across the hotel is generally praised with most guests highlighting spotless rooms and public spaces, maintaining a welcoming ambiance. However, occasional lapses in public areas and some deep cleaning issues are noted.
The staff consistently earn high marks for their friendliness, helpfulness and professionalism, significantly enhancing the overall guest experience. Instances of staff going above and beyond are recurrent in reviews, contributing to a warm and accommodating atmosphere.
Wi-Fi experiences are mixed with many guests appreciating reliable and strong connectivity, while others face slow speeds or outages. Those traveling for business or relying heavily on internet access may encounter inconsistent service.
Families find the hotel particularly suitable with activities to keep children engaged, free dining for kids and an accommodating family-friendly environment. Despite some concerns about room sizes and cleanliness, the overall sentiment towards family amenities is positive.
In summary, Holiday Inn Haydock by IHG, excels in location, room quality, breakfast service, leisure facilities and staff professionalism. While dinner experiences and Wi-Fi connectivity can vary, the hotel's commitment to cleanliness, accessibility, family-friendliness and providing a positive guest experience makes it a recommended stay.
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