4-Star HotelSummary of reviews related to the '4 Star' categoryHG Alto Aragón presents a mix of appealing features and several notable shortcomings, especially when evaluated against its four-star designation. While the hotel is visually pleasing and has satisfactory bathroom and spa facilities, many guests feel it does not uphold the expected quality of a four-star establishment. The rooms have received criticism for being outdated and not matching the promotional photos with complaints of uncomfortable mattresses and lackluster soundproofing.
The dining experience drew significant criticism with guests finding the quality of breakfast and overall food service to be below the standard one expects from a four-star hotel. Additionally, the gym facilities were considered inadequate, highlighting a need for better maintenance or upgrading.
Service-wise, language barriers at the reception were unexpected and disappointing for many guests. Some also noted minor inconveniences such as the absence of bedside sockets and additional pillows, which, though small, contributed to an overall feeling of the accommodation falling short of its four-star promise.
While the hotel does cater to a broad range of guests and provides a generally pleasant environment, areas like noise control, staff bilingualism and meal quality need improvement to meet the four-star criteria effectively. The pricing for certain rooms also left guests feeling that the value did not match the cost, reinforcing the perception that the hotel operates more at a three-star level despite its four-star branding.
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