4-Star HotelSummary of reviews related to the '4 Star' categoryNovotel Barcelona Sant Joan Despí receives mixed reviews from guests, who often note a discrepancy between its advertised four-star status and their actual experience. Many mentions suggest that the hotel falls short of the expected standards for a 4-star rating with several guests pointing out that the property appears old and poorly maintained, suggesting a need for updates and renovations. The quality of facilities and services has been described as more akin to a 3-star hotel with specific complaints about outdated room features, such as old-fashioned TVs and poor upkeep, particularly concerning the carpeting.
The restaurant, described as average with overpriced and microwaved dishes, does not meet the expectations for a four-star standard. Although the reception area initially gives an impression of a 4-star establishment, this quality does not extend throughout the hotel. It seems that the general consensus is that the hotel provides a regular experience that does not align with the four-star label or the price point, which has left some guests feeling that the accommodation is overpriced for the services rendered.
In summary, while the lobby might set the correct expectation, the overall condition, facilities and services of Novotel Barcelona Sant Joan Despí fall short of what one might anticipate from a four-star hotel, making it appear more in line with a two to three-star property.
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