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Summary of reviewsThe Cross Keys, located in the heart of historic Saffron Walden, is lauded for its central and convenient setting, making it an ideal base to explore the town's main attractions, restaurants, pubs and shops. The hotel’s historical charm dating back to 1569 adds an enchanting old-world ambiance that guests repeatedly find delightful. The friendly and professional staff further enhances the welcoming experience.
Guests consistently praise the spacious and cozy rooms for their comfort, cleanliness and character, which blend historical charm with modern comforts. Despite occasional minor issues like outdated decor or inadequate ventilation, the consensus is that the rooms contribute to a pleasant and restful stay.
The hotel’s breakfast receives glowing reviews for its generous portions, high-quality food and accommodating service. Menu favorites include eggs Florentine, full English breakfast and freshly cooked scrambled eggs, making breakfast a well-rounded and enjoyable experience. Although a few guests noted inconsistencies, these appeared to be exceptions.
Dinner at The Cross Keys also garners positive feedback with guests appreciating the quality and taste of the food, the diverse menu and the friendly staff. Particular dishes such as pub food, rib specials and fish and chips receive special mention. While some found the service occasionally slow or the dining room shabby, the overall dining experience remains highly regarded.
Cleanliness and comfort are generally praised, though some guests noted inconsistencies such as unclean bathrooms or dirty carpets. Nonetheless, the warmth and comfort of the rooms, coupled with high-quality bedding and towels, contribute to a positive stay.
The staff at The Cross Keys stand out for their friendliness, helpfulness and accommodating nature. Many guests mention specific staff members who contributed significantly to their pleasant experience, adding a personal touch to the service. Despite occasional instances of the staff being overwhelmed, their genuine effort and positive attitude shine through.
One of the standout features of The Cross Keys is the comfort of its beds, which are frequently described as cozy and very comfortable, ensuring a good night's sleep. Some minor issues with old or creaky beds were noted but were overshadowed by the overall positive feedback.
Overall, The Cross Keys often leaves guests feeling that it should be classified as a four-star establishment due to its superb offerings, exceptional service and beautiful property. The general sentiment reflects a highly positive experience, making it a highly recommended choice for travelers seeking to immerse themselves in the charm of Saffron Walden.
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