Info
Summary of reviewsHoliday Inn Express Lichfield by IHG, is highly regarded for its ideal location and accessibility, making it a practical choice for both business and leisure travelers. Positioned just off the motorway, the hotel offers easy access to key attractions like Drayton Manor, Lichfield centre and the National Memorial Arboretum. Despite being on an industrial estate, guests appreciate the quiet surroundings, ample free parking and nearby amenities.
The breakfast experience generally receives positive reviews. Guests find the breakfast delicious with a varied selection of hot and cold options. The breakfast being included in the room tariff adds to its value for money. Staff are praised for their attentiveness and ensuring a well-maintained buffet, though there are occasional comments about items running out quickly and inconsistencies in food quality.
Dinner receives mixed feedback. While the bar and pizza offerings are appreciated, the limited and often repetitive menu, coupled with high prices and sometimes subpar quality, have left guests desiring more variety. The availability of nearby dining options somewhat mitigates this issue.
Rooms at the Holiday Inn Express Lichfield are noted for their cleanliness and comfort with spacious interiors, comfortable bedding and strong, hot showers. However, some guests mentioned dated decor, inadequate lighting and noise disturbances due to thin walls. Despite these few drawbacks, the rooms generally meet the needs of short stays and families.
Cleanliness is a strong point for the hotel with many guests praising the spotless accommodations and well-maintained public areas. However, there are occasional reports of minor issues like dusty surfaces and neglected areas.
The hotel's staff consistently earn high praise for their friendliness, helpfulness and efficient service. Staff members, including Jack and Dave, are particularly noted for their exceptional customer service, making guests feel valued and well-cared for.
Free WiFi is another positive aspect with guests often mentioning the strong and fast internet connection, although there are occasional reports of slow speeds.
For families, the hotel offers a child-friendly atmosphere with staff interactions that are well-received. However, the room sizes may feel cramped for larger families and breakfast seating can be tight during busy periods.
Beds receive mixed reviews with many guests finding them comfortable and spacious, but some experiencing discomfort, particularly with the sofa beds.
For business travelers, the hotel’s proximity to business centers, soundproof windows, free WiFi and readily available parking make it a solid choice. Although the bar is seen as uninspiring and the surrounding area offers limited leisure activities, the overall convenience and professional amenities cater well to business needs.
In summary, Holiday Inn Express Lichfield by IHG, is praised for its strategic location, cleanliness, friendly staff and value for money with minor areas for improvement in dining variety, room decor and family accommodations.
Show moreRead review summaries for all categories
Categories
