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Summary of reviewsThe Red Lion Hotel in Basingstoke shines with its exceptional location, placing guests right in the heart of the town and allowing easy access to shopping, dining and entertainment options. Guests appreciate the convenience of being close to the train station and the availability of free safe parking. The hotel's historical Georgian frontage adds charm, further complemented by the friendly and attentive staff, which consistently enhances the overall guest experience.
Breakfast at the hotel is generally well-received with many guests praising the fresh, cooked-to-order options and the variety offered in the buffet. Attentive staff further improve the experience, despite occasional issues such as food not being hot enough or running out quickly. Dinner service receives mixed reviews: fresh and tasty meals are appreciated, but limited menu options and closures, especially on weekends, are a drawback. Planning ahead for dinner is recommended, though the numerous nearby dining options mitigate this issue.
The rooms are spacious, clean and comfortable, often exceeding expectations for a budget stay. Comfortable beds and powerful showers are common positive points. However, the décor and furnishings are somewhat dated with occasional concerns about room temperature and cleanliness. Enhancements to the fixtures could further improve the guest experience.
Cleanliness is generally maintained to a high standard with most guests finding their rooms and common areas spotless. However, some guests noted that the bathrooms are outdated and certain areas need a deeper clean.
Staff at the Red Lion Hotel are often highlighted for their exceptional service, cited as helpful, friendly and accommodating, contributing significantly to the positive guest experience.
Guests find the Wi-Fi service satisfactory with good overall connectivity, though some reported issues with speed and occasional connectivity failures. Families appreciate the hotel's spacious rooms and family-friendly amenities like available travel cots and a homely atmosphere, despite occasional noise disturbances from other guests or events.
In terms of comfort, beds are generally found to be very comfortable, though personal preferences about mattress firmness vary. The Red Lion Hotel positions itself as a reliable three-star accommodation, suitable for short stays and business trips. Its accessibility features, including convenient parking and an elevator, are favorable, though some improvements in facilities could enhance its accessibility further. The rich historical atmosphere also adds character, making it an appealing choice for various travelers.
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