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Summary of reviewsWhite Hart, Exeter by Marston's Inns is celebrated for its prime location, nestled in the heart of Exeter and conveniently close to key attractions such as the historic Cathedral, city center and the scenic Quay. This strategic position allows guests to explore local shops, restaurants and historical sites with ease. Access to public transport is also commendable, making further exploration hassle-free. The historic charm of the building is harmoniously combined with modern amenities, enhancing guest comfort. On-site parking, perceived as convenient and reasonably priced, further adds to the appeal, especially for those traveling by car. Friendly and helpful staff significantly enrich the guests' experience.
Guests generally enjoy the breakfast offerings, noting excellent value, ample portions and delicious, freshly cooked meals with a good variety catering to different preferences. Although there were occasional complaints about slow service and the absence of buffet options, the overall satisfaction with breakfast remains high.
Dinner experiences are largely positive with guests appreciating well-cooked, tasty meals and a good selection of food and drinks at reasonable prices. The charming ambiance of the pub and restaurant, complete with historic touches, creates a pleasant dining atmosphere. However, service can sometimes be inconsistent and some meals were not always cooked to preference.
The rooms are spacious, warm and equipped with comfortable beds, appealing to guests looking for basic comforts. Despite the historic charm, the rooms are in need of updates, as worn furniture and cleanliness issues are noted. Inconsistent housekeeping and noisy surroundings can sometimes affect the stay. Despite these drawbacks, the staff's friendly nature often enhances the overall experience.
Cleanliness opinions are mixed; while many guests find the rooms adequately clean, others mention issues like dusty elements, moldy curtains and stained carpets. The inconsistency suggests that while some stays are pleasant, others may be affected by subpar housekeeping standards.
The staff consistently receive high praise for their friendliness, helpfulness and professionalism. Their efficiency and welcoming demeanor significantly enhance the guest experience, often mitigating minor inconveniences.
The WiFi receives mixed reviews with some guests satisfied with the free unlimited access and strong signal, while others face connectivity issues, especially in individual rooms. Improvements in reliability and strength are needed for a more consistent experience.
On-site parking is commended for its convenience and reasonable pricing, adding to the overall positive experience, particularly for those with vehicles. Family-friendly amenities and the willingness of the staff to address small issues quickly create a accommodating atmosphere for guests traveling with children.
The vibrant nightlife around the hotel is a draw for those who enjoy socializing, though it can result in noise issues, especially late at night. The hotel's bar offers a cozy, friendly environment, but it closes early, ensuring some quiet for guests seeking rest.
Overall, White Hart, Exeter by Marston's Inns provides a historic and comfortable stay with a few areas needing attention, balanced by an exceptional location and commendable staff service.
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