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Summary of reviewsBurn Hall Hotel is lauded for its serene and picturesque countryside location, providing a peaceful escape just a short drive from York's historic attractions. The hotel's beautiful grounds, ample parking and proximity to the York Bird of Prey Centre enhance the appeal for visitors.
Guests often commend the buffet-style breakfast, which caters to various dietary needs, including vegan options and freshly cooked items. The breakfast room is noted for its cleanliness and efficient staff, although some guests expressed a desire for more variety and occasional improvements in the quality of certain items.
Dinner at Burn Hall Hotel is well-received for its excellent, tasty meals offered at good value with generous portions and a pleasant dining ambiance. Friendly and efficient restaurant staff contribute significantly to the positive dining experience, though some guests reported inconsistencies in food quality and a limited menu variety.
While the rooms receive praise for their cleanliness, spaciousness and comfort, the decor is often described as dated. Some rooms are small or have minor maintenance issues, but overall, they meet basic needs. The cleanliness of the hotel, both in rooms and communal areas, is consistently highlighted as a strong point.
The staff at Burn Hall Hotel stand out for their friendly, helpful and professional service, contributing greatly to a welcoming atmosphere. Guests appreciate the prompt and attentive service across the hotel, particularly at reception and in the dining areas.
Despite mixed feedback on the WiFi with some citing occasional performance issues, the general consensus is that it provides a reliable connection. However, mobile service and TV signal quality may need improvement.
The hotel is reasonably accommodating for families, although larger families might find extra costs affecting overall affordability. Beds receive positive feedback for their comfort, though some guests noted issues with bed firmness and size.
As a three-star hotel, Burn Hall Hotel meets expectations with its cleanliness, comfort, friendly staff and overall pleasant atmosphere. However, the decor is dated and some areas could benefit from updates.
For guests with disabilities, the hotel offers tailored amenities, including wheelchair access and specific room accommodations, though some outdoor areas and parking facilities could be improved.
In summary, Burn Hall Hotel offers a clean, comfortable and pleasant stay with standout service, making it a reliable choice for travelers seeking a balance of rural tranquility and easy access to York's attractions.
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