Hotels, Resorts in Cancun

Real Inn Cancún

Hotel in Cancun

7.4

Good

From $70

$

Info Summary of reviewsReal Inn Cancún stands out primarily for its exceptional location in Cancún's Hotel Zone, showcasing picturesque lagoon views and convenient access to both bustling downtown and serene beach areas. Its strategic position makes it easy for guests to reach Isla Mujeres, Playa del Carmen and various public beaches without hassle. The hotel’s proximity to bus stations further enhances its convenience for transit users. While the immediate dining options are limited, efficient public transportation mitigates this minor drawback.

The hotel offers modern amenities such as a restaurant with stunning lagoon views, an inviting pool area and spacious, clean rooms which most guests find appealing. The pool area, in particular, garners consistent praise for its beauty, tranquility and breathtaking lagoon views, providing an ideal spot for relaxation. The gym is also appreciated for its well-equipped nature and nice view, despite some reports of broken equipment.

Rooms at Real Inn Cancún are commended for their spaciousness and lovely lagoon views. However, some maintenance issues and outdated furnishings mar the experience. Noise complaints and inconsistent housekeeping further detract from the overall comfort. Cleanliness receives mixed reviews; while many guests find the hotel clean and well-maintained, others highlight issues with mold, dirty bathrooms and worn-out furniture.

The hotel staff elicit mixed feedback. Many guests appreciate the friendly and helpful nature of the waitstaff and housekeepers, often highlighting specific employees for their exceptional service. However, the reception and management staff receive criticism for unfriendliness and poor communication. The Wi-Fi service is another area needing improvement with many guests experiencing weak and unstable connections, particularly in the rooms.

Dining experiences are mixed with the breakfast receiving praise for its quality and variety, although some guests find it overpriced. Dinner follows a similar pattern; the food is often described as tasty, particularly the Mexican dishes, but critiques revolve around limited menu options and high prices.

Despite not having a private beach, the hotel's proximity to Langosta Beach and other nearby public beaches provides guests with easy beach access. The hotel’s setting is ideal for those who prefer a peaceful retreat away from Cancún's main nightlife.

Parking is generally accessible and free, though peak periods may result in congestion and some areas near the busy Kukulkan Avenue feel less secure. Families find a welcoming environment at Real Inn Cancún. Spacious rooms and attentive staff contribute to a comfortable stay, although there's potential for enhancing cleanliness consistency and refining service quality at the reception.

In summary, Real Inn Cancún is lauded for its prime location, stunning views and accommodating amenities, making it an attractive choice for both tourists and business travelers. However, prospective guests should be mindful of potential shortcomings in room maintenance, Wi-Fi connectivity and miscellaneous service inconsistencies.
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Hotel with Swimming Pool

Infinity Pool Panoramic View Pool Outdoor Pool

Hotel near The Beach

Hotel for Honeymoon

Krystal Cancun

Resort in Cancun

7.6

Good

From $130

$

Info Summary of reviewsKrystal Cancun enjoys a prime location in the heart of Cancun's vibrant Hotel Zone. Guests appreciate the hotel's immediate proximity to a stunning beach and its close distance to popular nightlife spots like Coco Bongo and Senor Frogs. The hotel offers convenient access to various restaurants, bars, shopping centers and transportation options, making it suitable for both leisure and business travelers. The breathtaking ocean views from the rooms are frequently highlighted, further enhancing the overall experience.

The breakfast experience receives praise for its variety and quality, particularly the extensive buffet and enthusiastic service from staff members like Alicia. However, there are some areas for improvement, such as occasional slow service, lack of variety and issues with food quality consistency.

Dinner at Krystal Cancun receives mixed reviews. Guests commend the excellent food at the Mediterranean and Las Velas restaurants, while the buffet offerings and some other dining options are critiqued for being limited and sometimes bland. The service quality varies with some staff being praised for their attentiveness and others criticized for rushed and inattentive behavior.

The rooms at Krystal Cancun are noted for their spaciousness and spectacular ocean views. Guests also mention the affordability of room upgrades and newly renovated rooms that offer modern touches. However, many rooms are described as dated with issues such as musty smells, malfunctioning air conditioning and inconsistent cleanliness. Maintenance problems, such as old bathroom fixtures and outdated furniture, are common complaints.

Cleanliness throughout the hotel is a mixed bag. While guests appreciate the clean beach and pool areas, along with friendly cleaning staff, there are significant issues with room cleanliness and maintenance. Reports of dirty showers, mold and neglected common areas detract from the overall experience.

The staff receives both accolades and criticisms. While many guests mention the friendliness and helpfulness of housekeepers, waiters and bellboys, reception staff are often described as slow and ineffective. The inconsistency in service quality across different departments is a notable issue.

Wi-Fi service at Krystal Cancun is inconsistent. Some guests report reliable connections, while others experience frequent disruptions and weak signals, especially in certain areas like rooms and poolside.

The spa receives generally positive feedback with guests enjoying the calming experience and spacious facilities. However, some maintenance issues and limited variety in treatments are noted.

The gym is appreciated for its equipment but is described as small and occasionally out of service. Maintenance and cleanliness issues are also mentioned.

The pool area is a highlight, described as amazing and beautiful with stunning ocean views and well-maintained facilities. Swim-up bars and beachfront access add a luxurious touch, although issues like early closures and overcrowding are noted.

The beach at Krystal Cancun is highly praised for its beauty, cleanliness and pristine condition. Guests enjoy the white sand and clear blue waters, along with ample space and good beach service. The hotel's convenient beach access and proximity to nightlife enhance the overall appeal.

In summary, Krystal Cancun offers a mixed experience with its unbeatable location, scenic views and enjoyable beach and pool areas counterbalanced by inconsistent room quality, cleanliness issues and varying levels of service.
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Resort near Golf Courses

Beachfront Resort

Resort near The Beach

BSEA Cancun Plaza Hotel

Hotel in Cancun

7.3

Good

From $84

$

Info Summary of reviewsBSEA Cancun Plaza Hotel is highly regarded for its fantastic beachfront location within Cancun's hotel zone, offering easy access to both the beach and essential amenities such as convenience stores and public transportation. Guests appreciate its proximity to the airport and the beautiful, seaweed-free beach, which provides a serene environment and spectacular ocean views. The hotel offers spacious rooms equipped with amenities like refrigerators, microwaves and kitchenettes, many featuring breathtaking ocean views.

While the hotel receives mixed feedback regarding its breakfast, some guests enjoy the variety and the sea views during meals. However, many feel the breakfast is overpriced and lacks inclusion in the room rate. Dinner experiences vary with some guests praising the delicious food and great service, despite complaints about high prices and limited variety.

Cleanliness reviews are also mixed with many guests commending the tidy and well-maintained pool and beach areas, while others note issues like mold, insects and inconsistent housekeeping. The pool itself is a standout feature, often described as lovely and offering beautiful ocean views, making it a fantastic place for relaxation.

The staff at BSEA Cancun Plaza are generally praised for their friendliness and professionalism, particularly the housekeeping staff and certain receptionists. However, inconsistencies in service quality, especially at the reception and the restaurant, have been noted by some guests. The hotel also provides ample, secure and free parking, adding convenience for those traveling by car.

Despite the hotel's age showing through maintenance issues and some reports of outdated decor, the lovely beachfront location, beautiful views and spacious rooms make it a solid option for those prioritizing natural beauty and convenience. The combination of excellent beach access, a clean pool and friendly staff contributes to a memorable and relaxing stay for many guests.
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Hotel with Swimming Pool

Infinity Pool Indoor Pool Outdoor Pool

Beachfront Hotel

Hotel near The Beach

Oh! Cancun - The Urban Oasis & Beach Club

Hotel in Cancun

8.0

Very Good

From $89

$

Info Summary of reviewsOh! Cancun - The Urban Oasis & Beach Club is a well-regarded hotel nestled in downtown Cancun, offering guests convenient access to the vibrant city life and its surrounding attractions. Its location makes it an ideal base for those wanting to explore beyond the typical hotel zone, with nearby authentic Mexican dining options, lively bars, and shopping centers. The proximity to essential services and the ADO bus terminal further enhances the convenience, making it easy to visit nearby beaches and attractions.

The hotel is praised for its welcoming and accommodating staff, notably in the front desk and dining areas, whose attentiveness contributes to a pleasant stay. The breakfast buffet receives commendations for its variety and quality, meeting diverse dietary preferences, while dinner presents a good value dining experience despite occasional critiques regarding menu variety. The urban oasis is complemented by an impressive pool area, described as clean, spacious, and relaxing, further enhanced by the poolside bar and restaurant.

Accommodations at the hotel are highlighted for their spaciousness and comfort, with clean rooms equipped with amenities catering to travelers' needs. The beds are especially noted for their comfort, contributing to a restful sleep experience. Although minor issues like room noise and aging aspects are mentioned, the overall quality meets guests' expectations.

The hotel maintains a high standard of cleanliness across its facilities, with housekeeping ensuring a spotless environment. This adds to the appeal alongside stylish decor and a beautiful tropical pool area. While Wi-Fi connectivity raises some concerns, the generally positive experiences across amenities and services, including secure parking options, underscore the hotel's value proposition.

Oh! Cancun - The Urban Oasis & Beach Club stands out as a well-rounded choice for those seeking both urban excitement and tranquil relaxation, balancing convenience, hospitality, and comfort in the heart of Cancun.
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Hotel with Swimming Pool

Outdoor Pool

Hotel with Free Wi-Fi

Hotel with Parking

Oasis Palm - All Inclusive

Resort in Cancun

6.9

Rated

From $207

$

Info Summary of reviews'Oasis Palm - All Inclusive' enjoys a reputation for its excellent location, positioned beautifully close to Cancun's top attractions while offering a serene beachfront environment. Accessibility is a key highlight with guests praising its proximity to the airport, Isla Mujeres ferry terminal and local amenities. The beach, praised for being clean with calm and shallow waters, is ideal for families, offering picturesque views and a tranquil setting.

Breakfast at the hotel receives mixed reviews; while the food is often deemed tasty and accessible, there are consistent complaints about the limited variety, long queues and occasional service inefficiencies. The dinner experience fares better with guests enjoying a varied and flavorful selection of à la carte and buffet options. However, long waiting times and organizational challenges remain areas needing improvement.

Rooms at Oasis Palm offer comfort and spaciousness with commendable cleanliness, yet suffer from maintenance issues and outdated decor. Recurring problems such as malfunctioning air conditioning, plumbing issues and noise disturbances affect the overall experience.

Cleanliness across the hotel's facilities is generally praised, particularly in common areas, but there are notable inconsistencies in room maintenance and daily housekeeping services. The staff receives a blend of high praise for their friendliness and service, especially in restaurants, contrasted with complaints about inefficiencies and occasional rudeness at the front desk.

The free Wi-Fi service is another area of mixed sentiment with many guests finding it unreliable and slow, though those opting for paid service report better experiences. The spa garners positive feedback for its relaxation offerings and quality service, adding a calming element to the guests' stay.

The pool areas, clean and well-suited for families, are appreciated for their amenities and atmosphere. However, cold water temperatures and overcrowded conditions are common issues. Despite these drawbacks, the enjoyable children's pool area and various activities provide a significant appeal.

The beach, while celebrated for its beauty and cleanliness, faces critiques for its size and overcrowding, but remains a key attraction with its safe, family-friendly waters, scenic views and convenient beachside amenities.

Overall, Oasis Palm - All Inclusive provides a well-rounded vacation experience with its strategic location, good food and family-friendly amenities, despite some areas needing improvement in service efficiency, room maintenance and Wi-Fi reliability.
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Luxury Resort

Beachfront Resort

Resort near The Beach

Sina Suites Cancun - Adults Only

Hotel in Cancun

8.9

Excellent

From $75

$

Info Summary of reviewsSina Suites stands out as a top choice for travelers seeking a serene yet accessible accommodation in Cancun’s Hotel Zone. Nestled in a beautiful, quiet residential neighborhood by the lagoon, the hotel offers a tranquil retreat while being conveniently close to local amenities, public transportation and key attractions such as nightlife, beaches and shopping centers.

Visitors consistently praise the hotel’s stunning waterfront setting and serene environment, making it ideal for relaxation. The combination of proximity to vibrant Cancun and a peaceful locale appeals to both families and solo travelers alike.

Dining at Sina Suites is a mixed bag, but the positives outweigh the negatives. Guests enjoy dining with stunning lagoon views and favor the food and drink quality, especially at dinner, where dishes like pizza and chicken fajitas are highlights. Even though breakfast is not included and some find it pricey or basic, the overall dining experience is enhanced by the attentive service.

Rooms at Sina Suites are spacious and clean, often with beautiful garden, pool or lagoon views. The apartment-like setup with living rooms and kitchenettes is perfect for extended stays, despite minor issues such as outdated decor or occasional pests. The exemplary cleanliness of the property and rooms is frequently noted with efficient daily servicing contributing to a consistently pleasant stay.

The staff at Sina Suites receive widespread acclaim for their friendliness, helpfulness and attentiveness. Individuals like Jesus, April and Alex are particularly praised for their outstanding service. Guests feel well-cared-for, enhancing their overall experience.

While the free WiFi has mixed reviews with some areas lacking strong coverage, most guests still find it good enough for general use. The pool area, on the other hand, is a major highlight. The large, clean pool with crystal-clear water and surrounding palm trees provides a relaxing, picturesque escape.

Parking at Sina Suites is convenient and secure with plenty of spaces available, including underground parking and 24-hour security, ensuring peace of mind for guests.

Families find Sina Suites particularly welcoming, citing the spacious suites, safety and family-friendly amenities like a fantastic pool and soundproof rooms. The hotel’s calm ambiance and attentive staff contribute to a great family holiday experience.

Lastly, the beds at Sina Suites are described as very comfortable and clean, ensuring a restful sleep, which further enhances the overall guest satisfaction.

In summary, Sina Suites impresses with its serene location, exceptional cleanliness, attentive staff, comfortable accommodations and picturesque pool area, making it a highly recommended choice for a peaceful and enjoyable stay in Cancun.
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Hotel for Honeymoon

Hotel with Swimming Pool

Pool Swim Up Bar Outdoor Pool

Business Hotel

Adhara Express

Hotel in Cancun

8.3

Very Good

$

Info Summary of reviewsAdhara Express is a well-regarded hotel in downtown Cancun, praised for its strategic location, excellent breakfast offerings and generally high standards of cleanliness and comfort.

The hotel's central location is a significant advantage for travelers, offering easy access to the ADO bus terminal, local attractions like Market 28 and Parque de las Palapas and various restaurants and shops. Although the surrounding area may occasionally feel unsafe, the convenience and accessibility provided by the location make it an attractive choice for both short stays and longer explorations of Cancun.

One of the standout features of Adhara Express is its breakfast: a buffet that includes a wide range of both local and continental dishes. Guests often highlight the high quality and variety of the food with options to suit diverse tastes including made-to-order omelets, fresh fruit and an array of pastries and meats. The dining experience extends to dinner as well, where the hotel's restaurant serves satisfying meals like large sandwiches, salads and pizzas at reasonable prices.

The rooms at Adhara Express are frequently praised for their spaciousness, cleanliness and comfort. Many guests appreciate the large, well-maintained rooms and the comfortable beds. Although the furnishings are sometimes described as older, they are found to be functional and relaxing. The hotel's meticulous housekeeping services keep the rooms and common areas spotless, enhancing the overall guest experience.

The hotel staff receives high marks for their friendliness and helpfulness. Guests often mention the efficient and welcoming nature of the receptionists and waitstaff, which significantly contributes to a positive stay. Despite a few critiques about occasional lapses in service, the overall sentiment is one of appreciation for the staff's professionalism and supportiveness.

The hotel's amenities, including free WiFi, a gym and facilities for families, add to its appeal. While the WiFi receives mixed reviews with some guests experiencing connectivity issues, the gym is considered adequate for a basic workout despite its compact size. Adhara Express is particularly recommended for families, offering kid-friendly features and a clean, pleasant environment perfect for a family getaway.

Though the nightlife around the hotel can be lively, leading to some noise disturbances, the hotel's central location makes it easy for guests to explore Cancun's vibrant scene. The hotel offers good value for money with many highlighting the excellent service and facilities, making it a solid choice for both business travelers and tourists.

In summary, Adhara Express delivers a comfortable, convenient and enjoyable stay with its prime location, excellent breakfast, clean and spacious rooms and friendly staff, positioning it as a reliable option for visitors to Cancun.
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Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Ibis Cancun Centro

Hotel in Cancun

8.0

Very Good

From $50

$

Info Summary of reviewsIbis Cancun Centro is a centrally-located, budget-friendly hotel in the heart of Cancun, providing easy access to essential services, shopping and dining options. Its close proximity to public transportation and the airport makes it an ideal choice for business travelers and tourists in transit. Despite some reviews noting the rooms' compact size and basic facilities, they are clean and functional, offering essentials like air conditioning, comfortable beds and decent Wi-Fi.

Guests appreciate the breakfast spread, praising its quality, variety and value for money, although some desired more diverse options and better replenishment of items. The dining experience at Ibis Kitchen also garners mixed reviews; while some enjoyed the flavorful meals, others noted limited evening dining options and inconsistencies in service. The nearby area lacks a wide range of dining choices, but the hotel is close to a budget-friendly restaurant and a Superama.

The rooms are primarily clean and well-maintained, but some guests reported issues like small size, musty smells and outdated features. Noise from adjoining rooms and corridor activity was another common complaint. While the Wi-Fi service received a mix of reviews with many citing poor connectivity, some found it satisfactory in certain areas like the lobby.

Cleanliness is generally consistent although there were mentions of areas needing more attention, such as bathrooms and older bedding. The staff are noted for their friendliness and helpfulness, particularly in the breakfast area and front desk, though there were occasional comments about inconsistencies in professionalism.

Parking at the hotel offers a secure but somewhat limited experience with additional fees and access-related inconveniences. Despite these drawbacks, the secure parking and complimentary spaces outside the premises are appreciated.

Family travelers have mixed opinions on the hotel's suitability with some valuing the activities available for kids and the welcoming atmosphere, while others found the spaces too small and noisy for larger families. The beds, too, received varied feedback; while some guests found them comfortable, others felt they were too small or uncomfortable for extended stays.

As a three-star establishment, Ibis Cancun Centro meets expectations for budget-conscious travelers, offering good value for money. It is a reliable and no-frills option, especially for short-term visits, business trips or transit stays. With its strategic location, friendly staff and overall functional amenities, it remains a practical choice despite some areas where improvements are needed.
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Family Friendly Hotel

Dog Friendly Hotel

Business Hotel

Secrets Playa Blanca Costa Mujeres - All Inclusive Adults Only

Resort in Cancun

9.0

Excellent

$

Info Categories

Luxury Resort

Resort near Golf Courses

Romantic Resort

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Resort in Cancun

7.2

Good

From $260

$

Info Summary of reviewsPlanet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is often praised for its ability to offer a serene escape, providing guests with a grand and expansive property replete with impressive facilities. Despite its somewhat isolated location from the main city attractions, this remoteness is appreciated by those seeking a place to relax and unwind. Guests revel in the stunning natural beauty of the beach, even though the presence of seaweed draws mixed reviews.

The rooms at the resort are frequently noted for their comfort, space, and modern lighting. Positive aspects include excellent daily room service, especially for those staying in swim-out rooms, and the friendliness of the attentive staff trying to ensure an enjoyable stay. However, there are reported inconsistencies in cleanliness, with some guests encountering unclean or moldy furniture and occasional maintenance issues. These factors suggest room for improvement to enhance satisfaction.

Cleanliness, in general, receives varied feedback. While many guests commend the resort for its meticulous upkeep and modern décor, elevating their overall experience, a few reviews cite lapses such as delayed room cleaning and occasional presence of flies and mosquitoes.

The staff is frequently highlighted for their dedication and friendliness, consistently striving to ensure a pleasant experience. Most guests appreciate their attentiveness and the exceptional service they provide. Yet, some isolated incidents mention less warm encounters and slow service.

The resort's pool offerings are a major highlight, with the lazy river being a particular favorite among guests. The pool areas are described as clean and enjoyable, with amenities appealing to both adults and children. While there are minor issues like a shortage of pool chairs and pool restroom cleanliness, the overall pool experience remains positive.

Overall, Planet Hollywood Cancun offers a generally satisfying and pleasant experience, especially for those seeking an all-inclusive escape with attentive service and well-maintained pools. Improvements in room maintenance and minor service inconsistencies could further elevate guest satisfaction.
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Beachfront Resort

Resort Taking Steps Towards Sustainability

Family Friendly Resort

Canopy By Hilton Cancun La Isla

Hotel in Cancun

8.5

Very Good

$

Info Summary of reviewsCanopy By Hilton Cancun La Isla delivers a remarkable experience with its exceptional location, modern amenities, and attentive service. Nestled in the heart of Cancun's Hotel Zone, guests enjoy convenient access to dining options, shopping malls, and local attractions, with La Isla Shopping Center and several restaurants and bars within walking distance. Although the beach requires a short walk, the rooftop area makes up for it with a pool and bar offering stunning views and a lively atmosphere.

The dining experiences at the hotel are notably praised, especially the breakfast buffet, which guests describe as diverse and appetizing, featuring a world-class cooked-to-order omelette station. While some found the breakfast pricey, the majority found it to be a delightful highlight. Dinner at the rooftop restaurant receives commendation for its delicious offerings and spectacular setting, making renowned dishes like soft shell crab tacos a standout memory. The Thanksgiving dinner on the rooftop is celebrated as particularly memorable, further enhanced by attentive service and fair pricing.

Guest rooms deserve applause for their spaciousness, cleanliness, and modern design. Many rooms boast stunning lagoon views, adding to the aesthetic appeal, with impeccable housekeeping ensuring a tidy environment daily. The hotel’s attentive staff are frequently acknowledged for their exceptional service, providing a welcoming ambiance that makes visitors feel like family. Specific staff members are often mentioned for their outstanding support, enhancing the overall guest experience.

The rooftop pool area is a favorite attraction due to its elegant infinity pool, jacuzzi, and captivating views of the lake and Ferris wheel. Enhanced by live performances and reasonable bar prices, it offers relaxation and entertainment, whether during the day or evening.

While the hotel is not beachfront, the short stroll to public beach access offers guests an opportunity to enjoy the sea along with their stylish accommodations. The comfortable beds, spacious rooms, and serene atmosphere complement this, providing restful nights and becoming a memorable part of guests' stay.

Overall, Canopy By Hilton Cancun La Isla stands out for its superb location, modern design, delectable dining, and exceptional service, making it a highly desirable choice for travelers seeking comfort and convenience in Cancun.
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Hotel near The Beach

Dog Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

KABAH Cancun Hotel Boutique

Hotel in Cancun

7.3

Good

From $69

$

Info Summary of reviewsKABAH Cancun Hotel Boutique offers a comfortable and convenient stay with several standout features. The hotel's strategic location in Cancun is a major plus, providing easy access to the airport and various local amenities like supermarkets, restaurants and the Kabah Ecological Park. Despite being in a quiet, residential area, it remains accessible to travelers with cars, though those relying on public transportation might find it less ideal.

The breakfast service, included in the room price, generally receives favorable feedback for its authentic Mexican cuisine centered around egg dishes, despite some guests finding it repetitive and sparse. Dinner options within the hotel, particularly the China Girl restaurant, receive mixed reviews with some concerns over pricing and service quality. However, this is balanced by efforts at continuous improvement.

Rooms at KABAH Cancun Hotel Boutique are highly praised for their spaciousness, cleanliness and comfort. Guests appreciate the modern décor and thoughtful amenities, though occasional issues with maintenance and noise are noted. Cleanliness across the hotel is mostly commendable with rooms often described as clean and well-maintained, enhanced by the hotel's friendly and helpful staff, who are frequently highlighted for their exceptional service.

Wi-Fi at the hotel is a mixed experience with some guests enjoying good connectivity while others encounter instability. The on-site gym and rooftop pool receive mixed reviews as well; while their presence is appreciated, both are noted to require better maintenance and functionality. The rooftop pool, though small, offers a pleasant ambiance for relaxation.

Parking is a hassle-free experience with secure and free options available, making it convenient for those renting a vehicle. Guests consistently praise the comfort of the beds, which add to the overall restful experience. Although the hotel faces occasional accessibility issues, such as elevator malfunctions, its proximity to the airport remains a strong advantage.

The hotel's unique boutique style and modern, chic design enhance its charm and offer a more personalized experience compared to typical hotels. Despite some areas needing improvement, KABAH Cancun Hotel Boutique stands out for its strategic location, comfortable accommodations and attentive service, making it a highly recommended stay for those visiting Cancun.
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Hotel with Gym

Hotel with Swimming Pool

Outdoor Pool

Hotel with Parking

Ocean Dream Cancun by GuruHotel

Hotel in Cancun

7.4

Good

From $125

$

Info Summary of reviewsOcean Dream Cancun by GuruHotel stands out primarily for its excellent location in Cancun's lively hotel zone, offering direct beach access and proximity to popular nightclubs such as Coco Bongo and Senor Frogs. The convenience is further enhanced by nearby supermarkets, pharmacies and artisanal markets. The hotel’s spot is ideal for both relaxation and nightlife, complemented by well-maintained pools and beach areas.

The beach is frequently lauded, praised for its beauty, ample seating and numerous amenities, making it a perfect spot for family fun. The pool facilities are equally admired, featuring clean, aesthetically pleasing pools with functional amenities such as a swim-up bar and warm water.

Guest reviews reflect mixed feelings about the accommodations. Many appreciated the spacious rooms with breathtaking ocean views and convenient amenities like air conditioning and kitchen facilities. However, there are recurring complaints about outdated furniture, poor maintenance and cleanliness issues, including musty odors and occasional pests.

The breakfast experiences vary with some guests enjoying the friendly and attentive service and tasty items like fluffy pancakes and chilaquiles verdes. Complaints, however, focus on limited menu options, high prices and inconsistent quality. Dinner at the hotel’s restaurant earns praise for flavorful dishes like ceviche and wedges but faces criticisms for high prices, limited variety and service issues such as slow responses and incorrect orders.

The staff receive contrasting reviews. Many guests describe them as friendly, helpful and attentive, especially praising the housekeeping, pool staff and bartenders like Rocky. Nevertheless, there are significant complaints about unfriendliness, particularly among reception staff and service inefficiencies.

Wi-Fi service exhibits inconsistency; some guests report good connectivity and speed, while others face challenges with weak signals and connectivity problems in certain areas. The parking facilities are well-appreciated for being secure, private and conveniently located, adding to the overall guest convenience.

Ocean Dream Cancun by GuruHotel is well-suited for families, offering enjoyable family-oriented amenities and safe, comfortable accommodations. While certain aspects like unclear family rates and high food costs drew some criticism, the hotel remains praised as a family-friendly destination.

In essence, Ocean Dream Cancun by GuruHotel offers a balanced experience, excelling in location, beach and pool offerings, while rooms, dining and some service aspects show room for improvement.
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Hotel with Swimming Pool

Infinity Pool Panoramic View Pool Outdoor Pool

Beachfront Hotel

Hotel near The Beach

Beach Palace Family Resort & Spa - All Inclusive

Resort in Cancun

8.5

Very Good

From $340

$

Info Summary of reviewsBeach Palace Family Resort & Spa - All Inclusive is a highly recommended hotel for those looking for a luxurious and convenient vacation spot in Cancun. The hotel's unbeatable location in the lively Hotel Zone offers stunning views of the sea and/or lagoon and is within walking distance of Plaza La Isla, restaurants, clubs and bars. The dining experience is exceptional with a great selection of food and drinks, including Italian and Asian cuisine and the Mexican night is a highlight. The hotel's spacious and comfortable rooms offer amazing views, although some guests reported minor issues with noisy air conditioning and dated interiors. The hotel is known for its cleanliness and well-maintained facilities with guests praising the helpful and friendly staff who treat you like royalty. The pool area may be a bit small for the size of the hotel, but there are plenty of pool activities to keep you entertained and the beach is crystal-clear and well-maintained. The hotel is perfect for families with children, offering plenty of activities for all age groups. The all-inclusive package is exceptional with high-quality food and alcohol available and guests can even access other hotels in the same brand for an even more unforgettable experience. Overall, Beach Palace Family Resort & Spa - All Inclusive is a top-notch hotel that offers exceptional service and amenities, making it the perfect choice for a luxurious and unforgettable vacation.
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Resort near Golf Courses

Resort near The Beach

Family Friendly Resort

Renaissance Cancun Resort & Marina

Hotel in Cancun

9.0

Excellent

From $123

$

Info Summary of reviewsRenaissance Cancun Resort & Marina is praised for its exceptional location in Puerto Cancun's Marina area, offering guests convenient access to shops, restaurants and entertainment. Its scenic setting provides stunning views of the marina and lagoon, making it a serene retreat while remaining close to bustling beach clubs and the lively city center. The hotel is just a short ride from the airport, enhancing its appeal for both leisure and business travelers.

The breakfast at the Renaissance Cancun is a highlight, known for its delicious and diverse spread of Mexican and international dishes. Guests appreciate the freshness and variety of the buffet and the attentive service, despite occasional wait times during busy periods. The beautiful marina views from the breakfast area add to the dining experience.

Dining options at the hotel also receive high praise with guests enjoying a range of culinary offerings, especially the avocado pizza at Zek and the dishes at KAAJAL restaurant. The on-site restaurants cater well to vegetarian and vegan preferences, enhancing the overall dining satisfaction. Even though some found the prices high and service sometimes slow, the quality and taste of the food, alongside the spectacular waterfront views, make dining at the hotel memorable.

The hotel's rooms are frequently lauded for their spaciousness, comfort and modern design. Guests appreciate the clean, stylish interiors and the fantastic views of the bay and marina. The beds are often noted as particularly comfortable, contributing to a restful stay. While there are minor remarks about occasional maintenance issues, the overall cleanliness and upkeep of the rooms are consistently positive.

Cleanliness is a strong point for the Renaissance Cancun with guests praising the immaculate condition of the hotel premises. The diligent housekeeping team ensures a high standard of hygiene throughout the property, including common areas and the pool. Some isolated incidents of musty smells and maintenance lapses do not significantly detract from the hotel's overall reputation.

The friendly and professional staff at the Renaissance Cancun are often highlighted in reviews. Guests commend the attentiveness and welcoming nature of the team with special mentions for breakfast waiters and other dining staff. While there are occasional reports of inconsistent service at the front desk, the positive experiences with most of the staff leave a lasting impression.

The hotel's Wi-Fi service is generally well-received with fast and reliable internet in common areas. However, additional charges and connectivity issues in guest rooms are noted by some visitors. The gym receives glowing reviews for its excellent equipment and cleanliness, as well as its stunning views over the marina, making it a favorite among guests looking to stay fit during their stay.

The pool area, featuring an infinity pool with beautiful marina views, is appreciated for its design and atmosphere. However, limited space and shading issues are noted as drawbacks. The nearby beach club provides a welcome alternative for those seeking more sun and space.

Parking at the Renaissance Cancun is convenient and secure with ample space and valet service available. Efficient taxi services complement the parking facilities, making transportation hassle-free.

Overall, Renaissance Cancun Resort & Marina offers a family-friendly ambiance with excellent amenities and a welcoming environment, ensuring a memorable stay for all types of travelers.
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Luxury Hotel

Hotel for Honeymoon

Family Friendly Hotel

Moon Palace The Grand Cancun All Inclusive

Resort in Cancun

8.5

Very Good

From $401

$

Info Summary of reviewsMoon Palace The Grand Cancun All Inclusive is widely celebrated for its serene and picturesque environment that captivates guests with its beautifully maintained grounds and appealing location. Despite the beach lacking the typical blue hues of Cancun, it remains clean, enhancing the overall charm of the setting. The resort excels in providing a diverse dining experience, with exceptional restaurants like the steakhouse and Jade enjoying top commendations. While there may be challenges in securing reservations and occasional slow service, the culinary offerings remain a highlight, satisfying varied palates.

Guest accommodations feature spacious and well-equipped rooms, adding comfort to the stay with modern amenities, though not all rooms offer ocean views. Some visitors encounter issues such as room quality disparities, thin walls, and maintenance concerns, but overall comfort and cleanliness prevail, supported by the property's commendable cleanliness and ambiance. Although isolated reports indicate room and common area cleanliness issues, the standard is generally high, complementing the well-arranged setting.

The staff at Moon Palace is collectively praised for their attentiveness and friendliness, contributing significantly to the guest experience. While some variability in service exists, the commitment to excellence largely enhances visitor satisfaction. Diverse pool facilities cater to families seeking aquatic fun, including a water park and various activities that delight children and parents alike. Despite occasional shortcomings such as limited towel availability, pools and adjacent facilities receive positive remarks.

Families find Moon Palace The Grand Cancun particularly accommodating, with tailored facilities like a comprehensive kids club featuring a water park and daycare services ensuring entertainment for all ages. The resort's family-friendly atmosphere, bolstered by myriad activities and varied dining options, establishes it as an ideal vacation destination for families seeking memorable experiences during their stay.
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Beachfront Resort

Resort near Golf Courses

Resort with Spa

La Villa du Golf à Cancun Hotel Boutique

Hotel in Cancun

8.8

Excellent

From $81

$

Info Summary of reviewsLa Villa du Golf à Cancun Hotel Boutique offers a tranquil retreat in the heart of Cancun's hotel zone, providing guests with an authentic and serene experience away from the bustling seaside resorts. Its charming Mexican-style decor and peaceful residential location ensure a secure and quiet environment. The villa's strategic position allows easy access to downtown Cancun, Playa del Carmen and Tulum, while local beaches, shops and restaurants are within walking distance, balancing isolation with convenience.

The hotel excels in offering an excellent breakfast experience with freshly prepared à la carte items served by the pool or on the terrace, providing a scenic start to the day. Guests consistently praise the quality, variety and service, making breakfast a noteworthy highlight of their stay.

Room accommodations vary in size and style, catering to different preferences. Reviews emphasize the spaciousness, cleanliness and tasteful decor of the rooms, particularly the Junior Suites, which are noted for their comfort and privacy. The quiet atmosphere and beautiful surroundings contribute to a restful stay, although minor maintenance issues and limited electrical plugs are occasionally noted.

Cleanliness throughout the hotel is impeccable with daily housekeeping maintaining immaculate conditions. While the pool area sometimes falls short of the overall spotless standard, the property is generally well-cared for, creating a welcoming and secure atmosphere.

The staff's exceptional hospitality is a standout feature with owners and employees frequently commended for their friendliness, helpfulness and multilingual abilities. Their personalized service and warm demeanor create a family-like atmosphere, enhancing the guest experience significantly.

Free WiFi service receives mixed reviews; it works well in communal areas but can be weak and unstable in the rooms, particularly upstairs. This area could benefit from improvements to ensure better connectivity throughout the hotel.

The pool, although small and shallow, is described as beautiful and refreshing, providing a peaceful and private retreat amidst a tropical garden. It's perfect for relaxation but less suited for serious swimming. Some maintenance issues and the presence of mosquitoes are minor drawbacks.

Parking facilities are secure and convenient with free gated parking available, though spaces are limited. Guests appreciate the safety and ease of parking their vehicles on-site.

For families, the hotel offers a warm and accommodating environment with amenities catered to children and pets. Personalized touches and friendly staff make it an excellent choice for a family vacation, ensuring a comfortable and memorable stay.

Proximity to a nearby golf club offers picturesque views and an added advantage for golf enthusiasts, enhancing the serene and romantic atmosphere of the hotel. Whether for a quiet escape or exploring nearby attractions, La Villa du Golf à Cancun Hotel Boutique stands out for its charm, hospitality and unique blend of comfort and convenience.
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Hotel near Golf Courses

Family Friendly Hotel

Romantic Hotel

Eco-hotel El Rey del Caribe

Hotel in Cancun

8.4

Very Good

From $53

$

Info Summary of reviewsEco-hotel El Rey del Caribe in Cancun strikes a perfect balance between a serene retreat and convenient access to city amenities. It is situated in downtown Cancun, close to the ADO bus station and numerous dining outlets, supermarkets and attractions like Mercado 23 and Mercado 28. Despite being tucked away from the bustling streets, its central location allows easy navigation to various destinations, including the Yucatan Peninsula and Isla Mujeres. The hotel’s lush tropical garden and beautiful courtyard pool further enhance the tranquil atmosphere, making it an ideal hideaway amid the urban setting.

Guests generally praise the breakfast service, describing it as delicious and generous, featuring a mix of sweet and savory options, including traditional Mexican dishes like chilaquiles. While some found the portions small or the variety limited, the setting in a lovely courtyard adds to the appealing breakfast experience.

Dinner options at the hotel are well-regarded, contributing to a positive dining experience. Proximity to good and reasonably priced local restaurants nearby, including two right next to the hotel and one within five blocks, makes it easy for guests to indulge in local cuisine. For a more relaxed option, guests can enjoy their meals as takeout in the hotel’s quiet patio area.

The spacious and clean rooms, often described as rustic and comfortable, enhance the guest experience. Equipped with kitchenettes and surrounded by serene gardens, they offer a pleasant environment for extended stays. Despite some comments about outdated decor and minor maintenance issues, the cleanliness and overall spaciousness are consistently praised.

Cleanliness is a standout feature at Eco-hotel El Rey del Caribe. The rooms, bathrooms and common areas are well-maintained, contributing to the hotel's pristine condition. The friendly and accommodating staff play a crucial role in upholding these high standards, ensuring a welcoming and comfortable atmosphere for all visitors.

The staff consistently receive high marks for their friendliness, professionalism and helpfulness, particularly the front desk and housekeeping teams. They make guests feel right at home, contributing to a memorable stay with their efficient and attentive service.

However, the WiFi service shows room for improvement, as reviews reveal mixed experiences. While some guests found the WiFi strong, many faced connectivity issues, especially in their rooms.

The massage services at the hotel’s garden spa come highly recommended with specific praise for the quality and the relaxing experience they provide. However, some guests noted that the jacuzzi was either not working or unavailable.

The pool, although modest in size, is described as clean, refreshing and well-maintained, set within a tranquil and lush garden. This area provides a serene retreat for guests, particularly appreciated for its relaxing atmosphere and beautiful surroundings.

Eco-hotel El Rey del Caribe is also recognized as a great place for families, offering family-friendly accommodation options and a welcoming environment with a beautiful garden for kids to explore. Although some minor maintenance issues were noted, the overall experience is positive with many families finding it an ideal spot for a peaceful retreat.

For those interested in nightlife, the hotel’s central location provides easy access to numerous bars, restaurants and cafes. Despite this proximity to lively attractions, the hotel maintains a peaceful ambiance, ensuring a restful retreat after a night out.

Beds at the hotel consistently receive praise for their comfort, providing a restful night’s sleep. The size and quality of the beds are often highlighted, contributing to the overall comfort of the accommodations. Although a few guests found some beds harder than preferred, the general consensus is positive.

Finally, the hotel’s accessibility features, including an adequate elevator, cater well to guests with disabilities, ensuring a comfortable and convenient stay.

Overall, Eco-hotel El Rey del Caribe offers a delightful blend of serene retreat and convenient access with excellent cleanliness, friendly staff, comfortable beds and a relaxing atmosphere, making it a highly recommended choice for travelers exploring Cancun.
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Boutique-style Hotel

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Terracaribe Hotel Boutique

Hotel in Cancun

7.7

Good

From $35

$

Info Summary of reviewsTerracaribe Hotel Boutique in Cancun is strategically located in downtown, providing excellent accessibility to public transportation, including buses to popular destinations like Isla Mujeres. Guests benefit from its proximity to essential services, dining options and shopping, making it ideal for short stays and those prioritizing budget and connectivity over luxury. Despite its central location, the surrounding area's safety and ambiance have received mixed feedback.

The hotel's breakfast offerings receive mixed reviews with some guests appreciating the homemade touch and reasonable pricing, while others find issues with variety and taste. Improving menu options and service times could enhance the experience.

Rooms are spacious, clean and comfortable with regular cleaning services and essential amenities like air conditioning. However, some rooms face maintenance issues such as dampness, odors and inconsistent Wi-Fi, which mainly works well only in common areas. Despite these issues, the rooms generally provide a good foundation for a restful stay.

Cleanliness is a strong point for the hotel with guests frequently praising the tidiness of the facilities and rooms, including the pool and public areas. The dedication to maintaining a clean environment contributes significantly to the overall guest experience.

Staff receives mixed reviews; many guests commend the friendly and attentive personnel, while a few report unresponsive and unhelpful experiences, especially at reception. Positive interactions with staff members add to the welcoming atmosphere.

The hotel's Wi-Fi is reliable in common areas but lacks coverage in guest rooms, leading to inconvenience for those needing constant connectivity. This issue impacts guests' overall satisfaction, although the lobby and reception areas provide stable internet access.

The pool area is widely appreciated for its cleanliness and inviting ambiance, serving as a pleasant communal spot. Maintenance issues are occasional and the temperature might be too cold for some guests.

Terracaribe Hotel Boutique caters well to families with a friendly environment and amenities like a children's pool, though accessibility issues such as a lack of elevators can be inconvenient. The overall family-friendly atmosphere is conducive to an enjoyable stay.

Beds are generally comfortable with most guests reporting satisfaction with their sleep quality. However, there are occasional concerns about cleanliness and maintenance, such as issues with bedbugs and hard pillows.

While the hotel offers good value for money and meets basic expectations, some guests feel it falls short of a four-star rating due to dated appearances and limited evening services.

For business and solo travelers, the hotel provides a peaceful and quiet environment with well-maintained amenities, making it a pragmatic choice for short business trips. However, some service shortcomings at reception could be improved.

Accessibility is fair with convenient parking and public transportation access, though the lack of elevators poses challenges for guests with mobility issues. Planning ahead for specific needs is advisable.

Overall, Terracaribe Hotel Boutique is a practical and budget-friendly option with commendable cleanliness, strategic location and a mostly positive guest experience, but could benefit from improvements in services and amenities.
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Boutique-style Hotel

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Nílu Cancun Downtown by Selina

Hotel in Cancun

6.8

Rated

From $36

$

Info Summary of reviewsNílu Cancun Downtown by Selina generally garners favorable reviews, particularly for its prime location, vibrant atmosphere and friendly staff. The hotel’s excellent placement next to the ADO bus station and proximity to public transportation makes it a highly convenient base for exploring both downtown Cancun and the broader Riviera Maya. Guests appreciate the ease of access to local dining, shopping and entertainment options, complemented by a bustling neighborhood filled with restaurants, bars and markets.

The breakfast experience is somewhat mixed, although many guests enjoy the healthy and complete options, often served poolside. Despite some criticism regarding variety and timeliness, the dining experience overall receives praise for tasty, well-prepared meals available throughout the day. The on-site restaurant and bar, known for items like muffins, margaritas and shrimp tacos, create a pleasant dining environment, despite some occasional hiccups in service efficiency.

Room experiences vary significantly; while some guests commend the spacious, well-equipped studio apartments and comfortable amenities, others report cleanliness and maintenance issues. Noise disturbances and discrepancies between advertised and actual room conditions are pointed out. The communal areas, such as the pool and common spaces, often come across as enjoyable spots for relaxation and social interaction, even though maintenance and cleanliness could be improved.

Opinions on cleanliness are split with some areas notably well-maintained while others fall short. Positive attributes include clean beds and pleasant common areas, but issues like dirty shared facilities and outdated, worn-down furniture are frequent complaints.

Staff interactions are generally positive with many guests praising the friendly, attentive and helpful nature of the team. While occasional reports of unkind or inattentive behavior arise, particularly at night, the majority of feedback highlights the staff’s role in enhancing the overall experience.

Wi-Fi connectivity is another hit-or-miss aspect with strong, stable internet available in communal areas but inconsistent performance in private rooms. Families find the hotel suitable but note some limitations, such as the cleanliness of common areas and the underutilized kitchen.

The pool area is a major highlight, described as aesthetically pleasing and a key feature for enjoyment. Nevertheless, maintenance and noise level issues detract from the experience for some visitors.

The parking amenities offer convenience with free and ample space, though some guests find the setup less than ideal for larger vehicles and farther from Uber pickups and drop-offs.

Nílu Cancun Downtown by Selina excels in providing a lively nightlife scene with numerous events, dance lessons and pool parties, making it an excellent choice for those seeking a fun, energetic stay. However, this same vibrancy can be a drawback for visitors sensitive to noise.

Overall, Nílu Cancun Downtown by Selina is particularly well-suited for travelers seeking a centrally located, vibrant base in Cancun, highlighted by friendly service, ample dining options and lively communal spaces.
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Family Friendly Hotel

Dog Friendly Hotel

Hotel near Nightlife Spots

Hotels in Cancun