Info
Summary of reviewsBritannia Hotel Wigan enjoys praise for its strategic location just off the M6 motorway, providing easy access to nearby facilities, surrounding towns, and even as a base for journeys further afield. Despite its proximity to major roadways, the hotel maintains a serene and quiet environment, ideal for relaxation after a day of travel.
The hotel offers spacious and clean rooms, many recently refurbished, contributing to a fresh and inviting atmosphere. Guests appreciate the pet-friendly accommodations, noting the cleanliness and well-maintained facilities. While some find the decor slightly dated, the overall comfort and quietude of the rooms are well-received, enhancing guests' overall satisfaction.
Cleanliness is a standout feature, with spotlessly clean rooms and bathrooms frequently mentioned. The hotel environment is welcoming and tidy, thanks to the excellent staff who are consistently helpful and friendly. Guests frequently highlight staff members like Jess and Lily for their exceptional customer service, which enhances the welcoming atmosphere of the hotel.
Breakfast receives mixed reviews; guests appreciate made-to-order options and the quality of food, but suggest improvements in variety and facilities. Maintaining comfort, such as the room's temperature and breakfast room environment, could further enhance the breakfast experience.
The free WiFi poses challenges, with guests finding connectivity inconsistent and the additional charge of £7 per day unexpected. Improvements in this area could significantly impact guest satisfaction.
Overall, Britannia Hotel Wigan offers a convenient and comfortable stay, driven by its excellent location and welcoming environment. With enhanced WiFi services and breakfast options, the hotel could further elevate the guest experience.
Show moreRead review summaries for all categories
Categories
