Accessible HotelSummary of reviews related to the 'Accessible' categoryChessington Hotel presents a mixed bag when it comes to accessibility, especially for guests with disabilities. On the positive side, the hotel boasts a good disability bathroom and is child-friendly with easy access to both Chessington and the adjoining theme park, which offers a great advantage for families. Guests have praised the hotel's location and parking facilities, highlighting the convenience and ease of getting to the theme park. Handicapped access within the hotel has also been noted as good and early entrance to the park is an added benefit.
However, there are several areas where the hotel could improve. Some guests have experienced a lack of response to disability accommodations prior to their stay and have mentioned that the hotel staff lacks understanding of autism. There are also reports of long waiting times for disabled guests and challenges with scooter accessibility. Several reviews indicate the hotel is not very accessible for older people or those requiring wheelchair access and the need for better access for prams has been pointed out. Overall, while the location and proximity to Chessington theme park are excellent, improvements in accessibility features and services are necessary to ensure a more inclusive experience for all guests.
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